Ірина

IRYNA KUMANETSKA
Account Management | Partnerships | Sales & Team Leadership
Kyiv, Ukraine · [open contact info](look above in the "contact info" section) · [open contact info](look above in the "contact info" section) · LinkedIn: Iryna Kumanetska

SUMMARY
Client- and results-oriented professional with experience in sales, customer communication, team leadership, analytics, and
partnership development. Experienced in managing high-volume inbound leads, qualifying prospects, handling objections, and
communicating complex information to different audiences. Progressed from Admissions Manager to Sales Team Lead at KSE
University, where I manage a team of six, monitor KPIs, coach team members, and report performance to management. Previous
experience includes building long-term corporate partnerships, fundraising, and coordinating cross-functional initiatives.

EXPERIENCE
KSE University — Sales Team Lead
Oct 2025 – Present | Kyiv, Ukraine
• Lead a team of 6 admissions managers responsible for consulting prospective students and converting qualified leads into
applications and enrollments.
• Manage lead distribution, monitor team KPIs, and track weekly and monthly conversion performance.
• Conduct weekly individual and group call calibrations, identify recurring communication issues, and coach managers on
consultation techniques and objection handling.
• Provide practical feedback and alternative communication approaches to improve the quality and effectiveness of sales
conversations.
• Participate in recruitment by conducting interviews and leading onboarding for new team members; completed 6 onboarding
processes.
• Prepare and present weekly performance reports to management covering conversion rates, plan achievement, individual results,
and key reasons for lead drop-off.
• Lead twice-weekly team meetings and coordinate information exchange between admissions and traffic teams.
KSE University — Admissions Manager
Feb 2025 – Sep 2025 | Kyiv, Ukraine
• Managed 2,847 inbound leads interested in KSE University’s Bachelor’s and Master’s programs.
• Qualified 1,175 prospects and converted 279 into applications and 164 into enrolled students, achieving a 5.76% end-to-end
conversion rate.
• Ranked Top 3 in the team by number of enrolled students; achieved the highest number of Master’s enrollments in the team with 79
enrolled students.
• Consulted prospective students and parents, identified needs, recommended relevant programs, and communicated the value of
programs, formats, grants, and other university opportunities.
• Worked with warm leads primarily by phone, with additional communication via email and messengers; handled objections and
complex admission-related questions.
• Worked as part of the admissions committee, gaining expertise in admission procedures, benefits, document verification, electronic
applicant accounts, applications, and entrance examinations.
• Independently handled complex cases involving foreign educational certificates, international diplomas, and conversion of foreign
exam results into the Ukrainian grading scale.

IRYNA KUMANETSKA · CV · ACCOUNT MANAGEMENT / PARTNERSHIPS

EXPERIENCE — CONTINUED
NGO “UFTM” — Program Manager
Sep 2024 – Dec 2024
• Built strategic partnerships with universities and maintained communication with academic stakeholders.
• Collaborated with professors to align educational programs with industry needs and improve course relevance.
• Organized student events and coordinated communication between the NGO and university representatives.
• Acted as a primary liaison between partner universities and the organization.
STUD-POINT — Event Manager Intern
May 2024 – Jul 2024
• Organized two week-long online educational courses and contributed to additional online and offline events.
• Coordinated communication with partner companies and sourced speakers for educational programs.
• Developed course programs and adapted them to participant and partner requirements.
• Collaborated with marketing teams on event promotion and registration analytics.
• Moderated webinars and managed participant communication and engagement.

LEADERSHIP & PARTNERSHIPS
FICE KPI Student Council — Head of Faculty Student Council
Feb 2024 – Jan 2025
• Led a student council consisting of 7 departments and coordinated cross-functional work across education quality, media, projects,
merchandise, and other areas.
• Built and maintained long-term relationships with corporate partners and invited companies to participate in recurring student
events.
• Secured financial support for student initiatives through fundraising and partnership negotiations.
• Negotiated with faculty administration and represented student interests in discussions on education quality.
• Organized events for up to 500 participants and facilitated collaboration with other student councils and organizations.
FICE KPI Student Council — Head of Media Department
Sep 2022 – Aug 2023
• Managed a team responsible for content across Telegram, Instagram, and TikTok.
• Developed and implemented the department structure and workflow, improving team coordination and effectiveness.

EDUCATION
National Technical University of Ukraine “Igor Sikorsky Kyiv Polytechnic Institute”
Bachelor’s degree in Software Engineering | 2026 · Faculty of Informatics and Computer Engineering

SKILLS
Account & Client Management Sales & Analytics
Client communication · Consultative sales · Needs identification · Lead qualification · Sales funnel management · KPI tracking · Conversion
Objection handling · Stakeholder management analysis · Performance reporting
Leadership Partnerships
Team management · Coaching · Call calibration · Onboarding · Partnership development · Fundraising · Negotiation · Stakeholder
Interviewing · Task delegation communication · Event partnerships

Tools: Zoho CRM · Google Sheets · Google Docs · Google Workspace · Slack · Notion

LANGUAGES
Ukrainian — Native · English — B2

IRYNA KUMANETSKA · CV · ACCOUNT MANAGEMENT / PARTNERSHIPS