Андрій

[open contact info](look above in the "contact info" section)
Andrii Eismond Kharkiv, Ukraine
Technical Support Engineer [open contact info](look above in the "contact info" section)

Technical Troubleshooting · Client Communication ·
Telegram: @Eismond
Incident Tracking LinkedIn

Core HTML5, CSS3, SCSS, BEM, Bootstrap, Responsive Design

JavaScript ES6+, TypeScript, jQuery

Frameworks React, Redux

Backend/API REST API Integration, C#/.NET Core (support & debugging), Basic SQL (SELECT, JOIN, WHERE)

Tooling Git, SVN, Bitbucket, Vite, Webpack, Cursor (AI Coding Tools), VS Code, Visual Studio

Design Figma, InVision, Photoshop — design-to-code workflow

Process Jira (issue & incident tracking), Confluence, Scrum/Agile, Root Cause Analysis, Code Review

Languages Ukrainian (native), English (B1+)

Andrii Eismond
TECHNICAL SUPPORT ENGINEER | L1
Technical Troubleshooting · Incident Tracking · Client Communication · Jira · REST API
Kharkiv, Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Telegram: @Eismond | LinkedIn

PROFESSIONAL SUMMARY
Technical Support Engineer with 7+ years of software development experience and strong hands-on troubleshooting skills. Experienced in
investigating, reproducing, documenting and tracking technical issues through resolution using Jira and Confluence. Comfortable with
REST APIs, C#/.NET Core, SQL and web applications, and experienced in collaborating with backend engineers on debugging and
root-cause analysis. Used to communicating with international clients and teams via email, chat and calls, explaining technical problems
in plain language and staying calm under pressure. Motivated to develop further in technical support, incident management and
system-level troubleshooting.

PROFESSIONAL EXPERIENCE
Brightgrove Ltd. | Frontend Developer
February 2020 – Present | Kharkiv, Ukraine
• Investigated and resolved functional and visual issues reported by clients and QA across multiple products; reproduced problems and
documented findings and root causes.
• Triaged, prioritized and tracked incoming bugs and technical issues in Jira from initial report through resolution, fix verification and
closure.
• Built and supported REST API-based features, troubleshooting errors, loading states, data-flow issues and edge cases in coordination
with backend engineers.
• Collaborated daily with C#/.NET Core backend developers on debugging, data-flow mapping and root-cause analysis across full-stack
features.
• Analyzed application performance issues and applied targeted fixes, including lazy loading, code splitting and bundle-size reduction.
• Communicated with international teams and stakeholders in the USA, Spain and Italy via email, chat and video calls, translating
technical issues into clear updates.
• Created and maintained technical context in Jira/Confluence and explained technical issues clearly to colleagues; mentored junior
developers and conducted code reviews.
Environment: Jira, Confluence, Git, REST API, C#/.NET Core, React/TypeScript, cross-team communication
G5 Entertainment Ltd. | Markup Developer
June 2019 – February 2020 | Kharkiv, Ukraine
• Developed UI for social platforms and admin panels and collaborated with designers on feature improvements.
• Performed code reviews and supported junior colleagues by explaining technical issues and solutions.
Environment: HTML5, CSS3, SCSS, Bootstrap, JavaScript, jQuery

Freelance | Web Developer
August 2016 – June 2019
• Built and delivered 10+ websites for clients in travel, retail and marine industries.
• Worked with WordPress and other CMS platforms and managed projects end-to-end from discovery to deployment.

TECHNICAL SKILLS
Technical Support: Troubleshooting, issue reproduction, incident/bug triage, prioritization, escalation, root-cause analysis, documentation
Networking: TCP/IP fundamentals, DNS, DHCP, HTTP/HTTPS, basic network troubleshooting; ping, tracert, nslookup, ipconfig, netstat
Systems & API: REST API integration/debugging, C#/.NET Core support & debugging, Basic SQL (SELECT, JOIN, WHERE)
Tools: Jira, Confluence, Git, SVN, Bitbucket, Vite, Webpack, VS Code, Visual Studio
Development: React, Redux, TypeScript, JavaScript ES6+, HTML5, CSS3, SCSS, BEM, Bootstrap
Process: Incident tracking, prioritization, SLA basics, Scrum/Agile, Root Cause Analysis, Code Review
Documentation & Communication: Technical instructions, issue documentation, client/stakeholder communication via email, chat and calls

LANGUAGES
Ukrainian — Native | English — B1+

EDUCATION
Spalah IT School | Frontend Development — June 2016 – July 2016
Yaroslav Mudryi National Law University | Jurisprudence — September 2010 – May 2014

ADDITIONAL
Interested in MilitaryTech and motivated to learn the domain of EW/ELINT, UAV/FPV systems and RF fundamentals. No direct
professional MilitaryTech experience claimed.