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IRYNA SOMYK

Tsukuba, Japan | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

WORK EXPERIENCE
Nov 26, 2021 – Customer Support Representative, Wow24-7
Sep 22, 2025 ● Worked with foreign customers and helped resolve their
technical issues or answer their questions regarding different
aspects of projects
● Identified recurring issues and suggested ways to improve
service
● Kept streamlined communication between clients, developers,
and the second line of support, to ensure smooth
communication and efficiency
● Successfully helped during major incidents, worked with
developers to mitigate the issues, and provided clients with
solutions
● Kept QA in high percentages(94-100%)
● Raised the company’s revenue from the team by 50%

Jun 25, 2025 – Customer Support Representative, SEMBLY.AI
current
● Actively communicated with customers to understand their needs,
provide solutions
● Worked closely with the technical and customer success teams to
resolve customer inquiries efficiently
● Kept clear and cold mind during major incidents and platform outages,
while keeping clear communication with customers regarding system
status
● Worked individually and in team to ensure the best results for customer’s
needs

EDUCATION
2017-2025 Master’s Degree in Veterinary Hygiene, Sanitation and Expertise
Stepan Gzhytskyi National University of Veterinary Medicine and
Biotechnologies
Lviv, Ukraine
SKILLS
● Experienced with Jira, Confluence, Zendesk, Freshcaller, and
Salesforce, Grafana
● Multitasking and time management
● Adequately prioritize tasks on a case-by-case basis
● Experienced with G-suite (Google Workspace:
Disc/Sheets/Docs)
● Strong communication skills and ability to work with clients
● Confident PC user
● Fluent in English, Ukrainian(verbal and written communication)
● Eager to learn new projects and gain product knowledge
● Polite and professional in communication
● Experience with Stripe payment system