Dmytro

Dmytro Ishchenko
Sales Manager | B2C/B2B | Crypto / Fintech | Remote

Email: [open contact info](look above in the "contact info" section)
LinkedIn: [open contact info](look above in the "contact info" section)
Location: Romania | Open to Remote (EU time zones)

Summary
Sales Manager with 5+ years of experience in international B2C/B2B sales and customer
acquisition.
Background in crypto exchange operations, sales team leadership, and full-cycle sales.
Experienced with EU, SEA, and global clients, fluent in English, and focused on CRM-driven
sales processes.

Key Achievements
Generated over $500K+ in personal sales volume over 4.5 years
Led a sales team contributing up to ~70–75% of total department revenue
Built and led a lead generation team from scratch, establishing scalable lead generation
processes
Mentored and developed sales team members, including top-performing sales
representatives
Contributed to overall team sales performance and growth

Work Experience
Sales Manager → Team Lead

Dex-trade.com (Under WebPortTechnology) | Crypto Exchange | Remote
July 2021 – May 2026
(Team Lead since November 2021)

Managed full-cycle sales process: lead qualification, client communication, negotiation,
and deal closing
Worked with international clients (EU, SEA, and global markets)
Led and coordinated sales team activities, including onboarding and mentoring new team
members
Maintained and developed long-term client relationships
Managed sales pipelines using CRM systems (Pipedrive, AMOCRM)
Collaborated with support and technical teams to improve customer experience and
retention

Customer Support Specialist

Dex-trade.com | Crypto Exchange | Remote
January 2021 – June 2021

Provided customer support for crypto exchange users
Assisted clients with account issues, deposits/withdrawals, and trading operations
Handled tickets and live communication in English
Identified customer needs and transferred qualified leads to the sales team

Customer Support Specialist

Aviacontact (Qiwi.com)
June 2018 – August 2018

Assisted customers with flight check-in, baggage services, and refunds
Worked with international clients in English
Resolved customer issues in a fast-paced environment

Customer Support Representative

Private Bank
June 2016 – December 2017

Consulted clients on banking products and services
Resolved customer issues and provided account support
Performed upselling and cross-selling of bank products

English Teacher

China / Vietnam
December 2017 – April 2018 | February 2019 – February 2020

Conducted English lessons for children of different age groups
Communicated with parents and school administration
Worked in an international environment using English daily

Skills
Sales & Business

Full-cycle sales
Lead qualification
Negotiation & closing
Account management
Client onboarding

Tools

Pipedrive CRM
AMOCRM
Google Workspace
Notion

Market Knowledge

Crypto exchanges
Spot & Futures trading (user level)
MetaTrader 4 / MetaTrader 5

Languages

English — Fluent
Ukrainian — Native
Russian — Fluent

Education
Bachelor’s Degree in Hotel and Restaurant Business
Vinnytsia Institute of Trade and Economics
2013 – 2017