Dmytro

Dmytro Ishchenko
Sales Manager | B2C/B2B | Crypto / Fintech | Remote

Email: [open contact info](look above in the "contact info" section)
LinkedIn: [open contact info](look above in the "contact info" section)
Location: Romania | Open to Remote (EU time zones)

Summary
Sales Manager with 5+ years of experience in international B2C/B2B sales and customer
acquisition.
Background in crypto exchange operations, sales team leadership, and full-cycle sales.
Experienced with EU, SEA, and global clients, fluent in English, and focused on CRM-driven
sales processes.

Key Achievements
 Generated over $500K+ in personal sales volume over 4.5 years
 Led a sales team contributing up to ~70–75% of total department revenue
 Built and led a lead generation team from scratch, establishing scalable lead generation
processes
 Mentored and developed sales team members, including top-performing sales
representatives
 Contributed to overall team sales performance and growth

Work Experience
Sales Manager → Team Lead

Dex-trade.com (Under WebPortTechnology) | Crypto Exchange | Remote
July 2021 – May 2026
(Team Lead since November 2021)

 Managed full-cycle sales process: lead qualification, client communication, negotiation,
and deal closing
 Worked with international clients (EU, SEA, and global markets)
 Led and coordinated sales team activities, including onboarding and mentoring new team
members
 Maintained and developed long-term client relationships
 Managed sales pipelines using CRM systems (Pipedrive, AMOCRM)
 Collaborated with support and technical teams to improve customer experience and
retention
Customer Support Specialist

Dex-trade.com | Crypto Exchange | Remote
January 2021 – June 2021

 Provided customer support for crypto exchange users
 Assisted clients with account issues, deposits/withdrawals, and trading operations
 Handled tickets and live communication in English
 Identified customer needs and transferred qualified leads to the sales team

Customer Support Specialist

Aviacontact (Qiwi.com)
June 2018 – August 2018

 Assisted customers with flight check-in, baggage services, and refunds
 Worked with international clients in English
 Resolved customer issues in a fast-paced environment

Customer Support Representative

Private Bank
June 2016 – December 2017

 Consulted clients on banking products and services
 Resolved customer issues and provided account support
 Performed upselling and cross-selling of bank products

English Teacher

China / Vietnam
December 2017 – April 2018 | February 2019 – February 2020

 Conducted English lessons for children of different age groups
 Communicated with parents and school administration
 Worked in an international environment using English daily

Skills
Sales & Business
  Full-cycle sales
 Lead qualification
 Negotiation & closing
 Account management
 Client onboarding

Tools

 Pipedrive CRM
 AMOCRM
 Google Workspace
 Notion

Market Knowledge

 Crypto exchanges
 Spot & Futures trading (user level)
 MetaTrader 4 / MetaTrader 5

Languages

 English — Fluent
 Ukrainian — Native
 Russian — Fluent

Education
Bachelor’s Degree in Hotel and Restaurant Business
Vinnytsia Institute of Trade and Economics
2013 – 2017