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Direct-менеджер
- Considering positions:
- Direct-менеджер, Менеджер із замовлень, Менеджер з продажу, Менеджер з підтримки клієнтів, Спеціаліст чата, Менеджер чата, Контент-менеджер
- City of residence:
- Kyiv
- Ready to work:
- Remote
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KATERYNA YEPIFANOVA
[open contact info ](look above in the "contact info" section)
PROFESSIONAL SUMMARY
Detail-oriented professional with hands-on experience across customer support, CRM management, and inventory/order operations — handling up to 50 orders a day without losing accuracy. Comfortable with high-volume, process-driven work: data entry, documentation, and keeping information consistent across systems. Brings an additional edge from UI/UX design experience — strong with Figma and AI tools, able to support small creative or product-related tasks when needed. Looking for a support, procurement, or product management role where structure, reliability, and attention to detail make a real difference.
EXPERIENCE
2025 – 2026UX/UI Designer
2022 – 2024Product/Inventory Administrator
• Independently managed inventory records in 1C, worked with a CRM system, updated website data (prices, stock availability, product cards). Proactively resolved supply issues to prevent delays for customers.
2020 – 2022Customer Support Specialist / Client Manager
• Handled customer inquiries and orders (up to 50 per day), entered data into CRM (KeyCRM), issued shipping invoices via Nova Poshta, coordinated inventory movement from warehouse to store. Consulted with clients and resolved disputes.
SKILLS
Order ProcessingAttention to Detail & Documentation
Shipping Documentation1C: Inventory Accounting
Website Content UpdatesCustomer Support
Figma
CRM (KeyCRM & others)
LANGUAGES
EnglishB2UkrainianNative
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PROFESSIONAL SUMMARY
Detail-oriented professional with hands-on experience across customer support, CRM management, and inventory/order operations — handling up to 50 orders a day without losing accuracy. Comfortable with high-volume, process-driven work: data entry, documentation, and keeping information consistent across systems. Brings an additional edge from UI/UX design experience — strong with Figma and AI tools, able to support small creative or product-related tasks when needed. Looking for a support, procurement, or product management role where structure, reliability, and attention to detail make a real difference.
EXPERIENCE
2025 – 2026UX/UI Designer
2022 – 2024Product/Inventory Administrator
• Independently managed inventory records in 1C, worked with a CRM system, updated website data (prices, stock availability, product cards). Proactively resolved supply issues to prevent delays for customers.
2020 – 2022Customer Support Specialist / Client Manager
• Handled customer inquiries and orders (up to 50 per day), entered data into CRM (KeyCRM), issued shipping invoices via Nova Poshta, coordinated inventory movement from warehouse to store. Consulted with clients and resolved disputes.
SKILLS
Order ProcessingAttention to Detail & Documentation
Shipping Documentation1C: Inventory Accounting
Website Content UpdatesCustomer Support
Figma
CRM (KeyCRM & others)
LANGUAGES
EnglishB2UkrainianNative
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The candidate's resume is posted at https://www.work.ua/resumes/19727431/