Максим

Maksym Babich
Telecom specialist
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Kyiv, UA, Ukraine

Summary
Over the years of working with staff I have learned to establish effective communication with different people. I'm
looking for a position in a company where my skills and experience would be useful.

Experience
Telecom specialist Sep 2025 - Present
Ringostat
Ukraine
Search, negotiation, and onboarding of new vendors
Route and pricing optimization
Troubleshooting issues related to carriers
Technical Support Team Lead Feb 2024 - Aug 2025
Ringostat
Kyiv
Managing a group of engineers of 8 people.
Tracking agent's KPIs and drive the team to improve work quality. Conducting training sessions for staff.

Technical Support Team Lead Aug 2022 - Jan 2024
Binotel LLC.
Kyiv
Managing a group of engineers of 8-10 people.
Creating new and improving existing processes to reduce time spent on solving technical issues and increase
customers satisfaction level. Building from scratch support department for company's new product.
Technical Support Trainer Aug 2021 - Aug 2022
Binotel LLC.
Kyiv
Training in key technical areas at individual and team levels.
Developing curriculum in technical areas.
Creating and analyzing reports on coaching progress and team conformance to applicable technical areas.

Project manager Aug 2020 - May 2021
Volia
Kyiv
Maintaining three existing projects, such as: managing STS (sales through service) tool for support agents,
Outsourcing partners management, Cross-sales management.

Education
Computer Science
Khmelnitsky National University
2014 - 2017
Fullstack course
GoIT Education
2022 - 2023 Kyiv, Ukraine

Skills
JavaScript Intermediate Tcp/IP Expert VoIP Expert

Excel/ Google sheets Expert Team management Expert Project management Advanced

Languages
Ukrainian Native English Fluent