Chinemerem

Mbadike Chinemerem Lauritta
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Location: Lagos, Nigeria

SUMMARY
Customer-focused Marketing undergraduate with experience in sales, customer engagement, and relationship
management. Strong communication, active listening, and problem-solving skills, with the ability to understand
customer needs and provide appropriate solutions. A fast learner who works well in team environments and is
committed to delivering professional and positive customer experiences.

EDUCATION
Lagos State University, Nigeria
Bachelor’s Degree in Marketing, Relevant Coursework: Marketing Management, Consumer Behaviour, Sales 2024 – 2026
Management, Customer Relationship Management, Market Research, and Business Communication.

EXPERIENCE
Sales Representative 2026 – Present
Beloxyl Companies
• Engage with customers professionally, responding to product enquiries, requests, and concerns.
• Identify customer needs and recommend suitable products or solutions.
• Build and maintain positive customer relationships through effective communication and follow-up.
• Explain product features and services clearly to help customers make informed decisions.
• Maintain accurate customer and sales records while following established company procedures.
• Collaborate with team members to address customer concerns and support sales objectives.
Volunteer 2023
LASU Health NGO
• Supported the organisation's activities and interacted professionally with participants and team members.
• Assisted with coordinating activities and completing assigned tasks efficiently.
• Worked collaboratively with other volunteers to meet programme objectives.
• Demonstrated strong organisation, communication, and time-management skills.

TECHNICAL SKILLS
Customer Service & Customer Relations
Effective Communication
Active Listening
Customer Needs Assessment
Complaint Handling
Conflict Resolution
Problem Solving
Sales & Marketing
Relationship Management
Teamwork & Collaboration
Time Management
Attention to Detail
Microsoft Office
Social Media & Digital Communication

CORE STRENGTHS
Customer Focus: Attentive to customer needs and committed to providing helpful and professional service.
Communication: Able to communicate clearly and professionally with customers and colleagues.
Problem Solving: Calm and solution-oriented when handling customer questions or concerns.
Adaptability: Quick to learn new products, systems, and processes.
Teamwork: Works effectively with others to achieve shared goals and deliver quality service.