Анна

ANNA PAVLENKO
CONTACT
Phone: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)
LinkedIn: [open contact info](look above in the "contact info" section)

PROFILE

Experienced Email Developer with 3.5+ years of experience in IT, combined with hands-on experience in
business management, customer service and team coordination.
Highly adaptable and self-motivated, with strong problem-solving, organizational and communication
skills. Comfortable taking responsibility, managing multiple priorities and working both independently and
as part of a team.
Currently involved in managing and developing an escape room business in Portugal, including daily
operations, customer communication, staff coordination, marketing and the development of new escape
room experiences.

WORK EXPERIENCE

Business Owner & Operations Manager August 2024 – Present
Cryptic Room | Funchal, Portugal

Manage the day-to-day operations of an escape room business in Portugal.
Handle customer communication, bookings, payments and customer support in multiple
languages.
Coordinate employees, schedules, responsibilities and daily operational tasks.
Recruit and train new team members.
Develop new escape room concepts, storylines, puzzles and interactive experiences.
Manage existing escape rooms and continuously improve gameplay and customer experience.
Organize birthday parties, corporate events and large group bookings.
Build partnerships with local organizations, companies and event organizers.
Manage business administration, invoices, payments and operational expenses.
Develop pricing strategies, special offers, vouchers and partnership packages.
Create and manage social media content and promotional materials.
Communicate with customers and business partners in English and Portuguese.
Resolve customer issues and ensure a high level of customer satisfaction.
Coordinate suppliers, equipment purchases and maintenance.
Manage multiple projects simultaneously, from initial concept to implementation.

November 2020 – July 2024
P2H | Kharkiv, Ukraine

Develop and modify responsive HTML emails and email templates.
Test emails across different platforms and devices and implement necessary fixes.
Work with Photoshop, Figma, Adobe XD and Microsoft Word.
Set up automated email distribution.
Launch and manage manual email campaigns.
Collaborate with international teams, including colleagues from the United States and India.
Communicate effectively with team members and coordinate tasks to meet deadlines.
Take on additional responsibilities when required to support team goals.
Maintain a high level of attention to detail and quality throughout the development process.

Continuously develop technical and product knowledge.
Work independently and take ownership of assigned projects.

Quest Room Administrator June 2018 – June 2019
Izolyatsiya | Kharkiv, Ukraine

Communicated with customers of different ages and backgrounds.
Resolved customer-related issues and conflicts.
Hosted escape room games and guided players throughout their experience.
Hosted games in English for international customers.
Translated escape room materials and game content into English.
Maintained an organized, professional and efficient workplace.
Managed physical and digital documentation and filing systems.
Monitored office inventory and coordinated supply orders.
Scheduled appointments and maintained the company calendar.
Handled daily billing, payments and reporting.
Managed customer communication by phone.
Supported the smooth operation of the business by improving internal procedures and
processes.

EDUCATION

V. N. Karazin Kharkiv National University
Bachelor of Science in Computer Science
2020

SKILLS

TECHNICAL & DIGITAL
HTML & CSS
Responsive Email Development
Email Testing & Quality Assurance
Email Campaign Management
Figma
Adobe Photoshop
Microsoft Office
Google Workspace
Social Media Management
Content Creation & Copywriting
Digital Content Management
Basic Graphic Design

BUSINESS & OPERATIONS
Business Operations Management
Project Management
Business Administration
Team Management & Coordination

Recruitment & Staff Training
Staff Scheduling
Customer Relationship Management
Customer Service & Conflict Resolution
Event Management
Corporate Client Management
Partnership Development
Vendor & Supplier Coordination
Pricing & Offer Development
Budget & Expense Management
Payment & Invoice Administration
Resource Planning
Process Development & Improvement

MARKETING & CREATIVE SKILLS
Social Media Content Planning
Promotional Content Creation
Marketing Coordination
Partnership Marketing
Brand Communication
Customer Engagement
Creative Concept Development
Customer Experience Design
Game & Puzzle Design
Storyline & Scenario Development

PROFESSIONAL SKILLS
Leadership
Problem Solving
Critical Thinking
Creative Thinking
Strategic Thinking
Decision Making
Negotiation
Communication
Multitasking
Time Management
Attention to Detail
Adaptability
Fast Learning
Independent Work
Teamwork
Ownership & Responsibility

LANGUAGES
Russian — Native
Ukrainian — Native
English — Professional Working Proficiency