Oksana

OKSANA LOZHKA VIP CUSTOMER SUCCESS MANAGER Barcelona, Spain | [open contact info](look above in the "contact info" section) |
[open contact info](look above in the "contact info" section)

PROFESSIONAL PROFILE

Professional English-Ukrainian interpreter experienced in managing consecutive and simultaneous
interpreting, delivering exceptional service on the edge of different cultures and environments,
executing on big audience in harsh and stressful conditions, breaking language and cultural
boundaries and facilitating multiple communication processes.

Customer support and VIP Client relations, dealing with resolving complex issues and building
long-term customer loyalty. Strong background in communication, stakeholder management, client
retention, and customer support in spheres of commerce and advertising.

CORE STRENGTHS

Cross-Cultural Communication • Relationship Building • Escalation Handling • Conflict Resolution •
VIP Client Management • Customer Success • Customer Retention • CRM Systems • Service
Excellence• Active Listening

PROFESSIONAL EXPERIENCE

LINGUISTIC SUPPORT / MILITARY INTERPRETER Worldwide Language Relationships (WWLR)
| 2022–2025 | UNITED KINGDOM • Oral and written linguistic support. • Consecutive and
simultaneous interpreting of the military training programs, meetings, briefings. • Resolved cultural
escalations and sensitive situations. • Facilitated professional cooperation between the international
partners of different nationalities and the representatives of Armed Forces of Ukraine, bringing
smooth communication through proactive support. • Maintained confidentiality and attention to
detail.

CLIENT RELATIONS MANAGER orgsp.ru | 2018–2020 • Maintained long-term customer
relationships. • Resolved customer concerns promptly and professionally. • Delivered personalized
service for high-value customers.

CLIENT RELATIONS MANAGER fl.ru | 2013–2014

• Communicated effectively with diverse customer types. • Maintained long-term customer
relationships. • Worked under pressure while maintaining professionalism. • Delivered personalized
service for high-value customers.

KEY ACHIEVEMENTS

• Maintained excellent customer retention ratings. • Successfully managed complex customer
cases. • Built strong relationships with international clients. • Consistently delivered high-quality
customer support and linguistic services.

EDUCATION

Cherkasy National University named in honor of Bohdan Khmelnytskyi /

English and Ukrainian language linguist, teacher / Specialist| Master Degree

CERTIFICATIONS

Christian Counseling • Coaching • Communication • Mental Health • Group Therapy Leader’s
Cource

LANGUAGES

Ukrainian (Native) | English (B2+) | Spanish | Russian

TOOLS

AmoCRM • Bitrix • Google Workspace • Microsoft 365

PROFESSIONAL RECOMENDATIONS

Available upon request (WWLR).