Дар'я

Daria Puz
20/05/1999 | [open contact info](look above in the "contact info" section) | Telegram @d_a_s_h | [open contact info](look above in the "contact info" section) | Dnipro, Ukraine

Fast learner, flexible, meticulous

EDUCATION
2016-2020
Department of Foreign Languages, National Metallurgical Academy of Ukraine (Dnipro, Ukraine)
BA in Philology (Translation from the English Language)
2020-2022
Department of Management and Administration, Ukrainian State University of Science and Technologies (Dnipro,
Ukraine)
MA in Management (Intellectual Property)

CERTIFICATION
Communication and Interpersonal Skills at Work (The University of Leeds, England, UK)
Cyber Intelligence Mastery KIBERGRAM 2.0 by Diia (Ukraine)
Digital Skills for Work and Life; Social Media; Artificial Intelligence (Accenture Strategy and Consulting, Ireland-USA)
Hybrid working: digital communication and collaboration (The Open University, England-Wales)
English at work (The Open University, England-Wales)

WORK EXPERIENCE
Customer Service Agent/Rep (remote, full-time) — FixThePhoto (Estonia-USA), 2021-present
Providing digital photo- and video editing services for professional photographers and beginners. 24/7 support and assistance.
• Assisted customers via e-mail and chats by responding to various inquiries (approx. 300-400 tickets per day): troubleshooting,
billing/invoicing, follow-ups, revision requests, etc.
• Collaborated with other departments (editors, admins, Corporate Customers Dept., marketing team, Upsell team, tech support
team) and successfully resolved customer issues.
• Constantly received excellent CSAT ratings from satisfied customers.
• Collected customers’ feedback and provided monthly reports to improve customer satisfaction rate and quality of the
company’s services.
Sales Assistant (onsite, full-time) — WineWorld (Dnipro, Ukraine), 2020-2021
• Consulted customers about the available assortment.
• Worked with the cash register.
• Carried out the inventorying and accounting.
Dispatch (onsite, full-time) — Vivat-V (Dnipro, Ukraine), 2019-2020
• Managed dispatching operations daily.
• Tracked activity to ensure the vehicle had reached the required destination.
• Assisted customers via phone calls.
• Worked with documentation.
Call center operator (onsite, part-time) — PVM Group (Dnipro, Ukraine), 2018-2019
• Managed phone calls, presenting company’s products.
• Advertised events for returning customers.
• Worked with “cold” and “hot” lines.
• Made follow-up calls.