Alfred

ALFRED OBETEN
Medical Doctor (MD) | Master of Public Health (MPH)
Customer Success | Operations | Technical Support | Client Relations
Kyiv, Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

Professional Summary
Medical Doctor and Master of Public Health graduate with more than three years of experience
across customer support, healthcare coordination, logistics operations, and client relationship
management. Experienced in resolving customer issues, coordinating stakeholders, maintaining
accurate documentation, and supporting operational workflows in fast-paced remote
environments. Strong communicator who adapts quickly to new systems and is seeking
opportunities in Customer Success, Technical Support, Operations, Account Management, or
Healthcare Coordination.

Professional Highlights
 3+ years of customer-facing experience across healthcare, logistics, and support.
 Strong documentation, CRM, and stakeholder coordination skills.
 Experienced in remote and multicultural work environments.
 Medical Doctor with a completed Master of Public Health.

Professional Experience
Car Shipping Coordinator / Customer Support Specialist
ABC Car Shipping (Remote) | 2023–Present
 Coordinated end-to-end vehicle transportation between customers, dispatchers, and
carriers.
 Managed shipment tracking, scheduling, pricing, and delivery updates.
 Maintained CRM records and documented customer interactions.
 Resolved logistics issues while providing timely customer communication.
 Managed multiple active customer cases simultaneously.
Patient Support Specialist
Master Call (Remote) | 2022–2023
 Coordinated communication between patients, healthcare providers, and pharmacies.
 Maintained confidential documentation and appointment records.
 Assisted patients with prescription coordination and healthcare enquiries.
 Resolved patient concerns with professionalism and empathy.
Medical Assistant
Ternopil National Medical University | 2021–2022
 Supported clinical workflows through accurate patient documentation.
 Documented more than 50 patient interactions daily.
 Maintained electronic medical records (EMR).
Customer Care Representative
1xBet | 2020–2021
 Handled more than 250 customer enquiries weekly.
 Resolved account and service-related issues.
 Documented interactions and escalated complex cases when required.

Core Competencies
Customer Success • Customer Support • Client Relations • Operations Coordination • Logistics
Coordination • Documentation • Problem Solving • Cross-functional Collaboration

Technical Skills
Salesforce • Zendesk • Jira • Notion • Microsoft Office • Google Workspace • CRM Systems

Healthcare Skills
Medical Terminology • Patient Communication • Clinical Documentation • Electronic Medical
Records (EMR)

Education
Master of Public Health (MPH) — Ternopil National Medical University — 2026
Doctor of Medicine (MD) — Ternopil National Medical University — 2024

Languages
English (Native)
Ukrainian (Beginner)