Joseph

Joseph Steir
Sales Manager · Brand Manager · Kyiv Borislavskaya St.
Motivated and adaptable professional with experience in client relations, sales support, team
leadership, marketing, communication, and project development. Confident working directly with
clients, identifying their needs, solving problems, and turning opportunities into practical business
solutions.

[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Kyiv Borislavskaya St. 2 types of nationality

WORK EXPERIENCE
Sales Manager · Brand Manager at Global Sales Solution
Oct 2023 – Aug 2026
• Managed client relationships and supported the full sales process by providing professional consultations, understanding
customer needs, presenting suitable solutions, and guiding clients through purchasing decisions.
• Built strong relationships with new and existing customers through confident communication, active listening, empathy, and
a customer-focused approach. Adapted communication style to different personalities, expectations, and levels of product
knowledge.
• Applied consultative selling techniques by asking targeted questions to identify customer requirements, priorities, budget,
concerns, and objectives before recommending a product or service.
• Used value-based selling to explain how a product or service could solve a specific client problem rather than focusing only
on product features. Handled objections professionally and converted concerns into opportunities for further discussion.
• Managed challenging customer situations and complaints by remaining calm, identifying the root cause of the issue,
evaluating possible solutions, communicating clearly, and following through until the problem was resolved.
• Used negotiation, upselling, and cross-selling techniques when appropriate, while keeping recommendations relevant to
the customer's actual needs and maintaining long-term trust.
• Maintained consistent follow-up communication after client interactions, helping strengthen customer relationships, improve
satisfaction, and identify additional business opportunities.
• Worked closely with colleagues and internal teams to coordinate client requests, resolve issues efficiently, develop
projects, and support the expansion of the company's network.
• Contributed to marketing and brand development by identifying customer trends, collecting feedback, generating new
ideas, and supporting initiatives designed to strengthen the company's market presence.
• Demonstrated strong problem-solving and decision-making skills by turning new ideas into practical projects, taking
initiative, motivating colleagues, and maintaining a positive and productive working environment.

SALES & CLIENT COMMUNICATION TECHNIQUES
Consultative Selling Understanding the customer's situation and recommending solutions based on genuine
needs.

Active Listening Carefully identifying what the client is asking for, including concerns that may not be stated
directly.

Needs Discovery Using targeted questions to understand budget, expectations, priorities, and objectives.

Value-Based Selling Connecting product or service benefits directly to the customer's needs and desired
outcome.

Objection Handling Clarifying concerns, providing relevant information, and helping the customer make a
confident decision.

Relationship Building Creating trust through reliability, professional communication, empathy, and consistent
follow-up.

Negotiation Finding mutually beneficial solutions while protecting the company's commercial interests.

Upselling & Identifying additional relevant products or services that can genuinely add value.
Cross-Selling

Joseph Steir · Curriculum Vitae Page 1
Conflict Resolution Remaining calm, identifying the core issue, and developing a practical solution without
unnecessary escalation.

Customer Feedback Collecting client feedback and using it to identify improvements and new business
opportunities.

EDUCATION
Business Management in American School · ADMA NDU
Sep 2020 – Aug 2022
Completed an American school program with SAT and IELTS preparation, followed by university studies at NDU in the
United States and Business Management. Also completed additional language training.

SKILLS
• Teamwork • Creativity • Leadership
• Time Management • Attention to Detail • Problem Solving
• Interpersonal Skills • Communication • InDesign
• Photoshop • Illustrator • MS Office
• WordPress • JavaScript • Client Relationship Management
• Negotiation • Sales Strategy • Marketing & Brand Development

INTERESTS
• Pottery • Drawing • Traveling
• Music • Yoga • Surfing
• Horseback Riding • Fishing • Camping
• Volunteering • Learning Languages • Investing

Joseph Steir · Curriculum Vitae Page 2