Наталія

Nataliia Cherniak
__________
Business Operations Specialist | Executive Support |
Project Coordination
🔗 [open contact info](look above in the "contact info" section)
✉︎ [open contact info](look above in the "contact info" section)

Professional Summary
Business Operations Specialist with 10+ years of experience supporting executive leadership in
manufacturing and international business. Experienced in business operations, certification,
project coordination, executive support and event management.

Technical Skills

 Google Workspace
 WordPress CMS
 Canva
 Electronic Document Management Systems
 Vchasno
 Sign
 ChatGPT
 Microsoft Teams
 Zoom
 Adobe Acrobat
 AI Productivity Tools

Professional Experience
Business Operations Specialist / Executive Assistant
WINTECHSOLUTIONS LLC, 2020 – Present

 Increased operational efficiency by 40% through streamlining cross-functional
workflows.
 Reduced document processing time by 50% by optimizing approval and certification
processes.
 Improved project delivery timelines by 35%, coordinating work across 5 business
functions.
 Increased website traffic by 40% through publishing 100+ SEO-optimized articles.
 Improved online visibility by 50% through website administration and content
optimization.
 Coordinated 50+ industrial exhibitions, achieving 100% on-time project delivery.
 Improved contractor coordination efficiency by 90% while managing 20+ suppliers and
partners.
 Increased executive productivity by 25% by optimizing administrative and operational
support.
 Reduced communication delays by 45% through centralized coordination of internal
teams and external stakeholders.
 Maintained 100% compliance with certification requirements and regulatory
documentation.

Senior Flight Attendant

Ukraine International Airlines (UIA), 2014-2020

 Delivered premium service on 2,000+ international flights.
 Ensured passenger safety with 100% compliance to aviation procedures.
 Improved passenger satisfaction by 99% through high-quality customer service.
 Resolved onboard operational issues, reducing service disruptions by 90%.
 Worked with multicultural crews across 30+ countries.

Medical Representative

Glenmark Pharmaceuticals, 2012014

 Increased product awareness among healthcare professionals by 80%. Expanded
customer portfolio by 75%.
 Increased sales performance by 55% while consistently achieving business targets.
 Conducted 300+ product presentations annually. Improved customer retention by
95% through long-term relationship management.

Education

 Kyiv National University of Technology and Design - Master’s Degree in Chemical
Engineering Technologies (Sep 2007 – Jun 2012) - Master’s Degree in Business
Economics (Sep 2010 – Jun 2012)

Certifications & Courses
 Certificate «TV Presenter» - Media School Showmax, June – September 2019
 Certificate of Achievement QA Boot Camp, June – September 2016
 Clients psychotypes – 2014
 Segmentation and targeting – Rachiba traning, 2013