Ryan

RYAN KIDD
Dispatcher / Logistics Coordinator
Ukraine, Available for remote work
Phone: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Experienced and highly organised Supervisor with 10 years of experience at JD Sports, most recently managing and coordinating a team of up to 27 employees. Strong background in daily operations, team coordination, deliveries, customer communication, problem-solving and working towards performance targets.
Highly confident communicating with customers and colleagues by phone, email and in person. Experienced in coordinating incoming deliveries, checking and organising stock, assigning tasks and keeping multiple priorities on track in a fast-paced environment.
A native English speaker with excellent communication skills, strong attention to detail and a practical approach to solving problems. Now looking to transfer my extensive supervisory and coordination experience into a Dispatcher / Logistics Coordinator role and develop professionally within the US transportation and logistics industry.

CORE SKILLS
• Logistics & Delivery Coordination
• Team Leadership & Staff Coordination
• Scheduling & Daily Organisation
• Shipment & Delivery Checking
• Customer Service & Communication
• Telephone & Email Communication
• Problem Solving & Decision Making
• Multitasking & Prioritisation
• Stock & Inventory Handling
• Task Delegation
• Performance & Sales Targets
• Conflict Resolution
• Microsoft Excel
• Google Sheets
• Gmail & Google Workspace
• Microsoft Teams
• Zoom
• Google Maps & Route Planning
• Native English Speaker
• Full UK Driving Licence — Category B

PROFESSIONAL EXPERIENCE
JD SPORTS — SUPERVISOR
August 2016 – August 2026 | United Kingdom
Promoted into a supervisory role and built 10 years of experience within a fast-paced retail environment, finishing as a Supervisor responsible for coordinating a team of up to 27 employees and supporting the day-to-day operation of the store.
• Supervised and coordinated a team of up to 27 employees, allocating daily tasks and ensuring priorities were completed efficiently.
• Coordinated day-to-day operations in a busy, high-pressure environment while managing multiple priorities simultaneously.
• Managed incoming deliveries from start to finish, including checking received goods and organising products for processing.
• Organised staff during delivery processing, including sorting incoming boxes by product type and ensuring stock was prepared correctly for the sales floor.
• Delegated tasks to team members and monitored progress to ensure work was completed accurately and on time.
• Communicated with customers by phone and in person, answering product enquiries and providing clear, professional information.
• Regularly handled customer complaints and unexpected situations, using strong communication and problem-solving skills to find practical solutions.
• Maintained a high standard of customer service by actively listening to customers, understanding their needs and responding appropriately.
• Supported the team in achieving weekly sales and performance targets, including recommending additional products where appropriate.
• Trained and supported new employees, helping them understand procedures, responsibilities and customer service expectations.
• Communicated professionally with colleagues and management through email and workplace communication channels.
• Used Microsoft Excel, Google Sheets, Gmail, Microsoft Teams and Zoom as part of everyday communication and organisation.
• Worked effectively under pressure while maintaining accuracy, professionalism and a strong focus on customer and business needs.

HIDDEN NIGHT CLUB — BAR STAFF
January 2016 – August 2016 | United Kingdom
• Provided efficient customer service in a busy, fast-paced environment.
• Communicated with a wide range of customers and handled enquiries professionally.
• Managed cash and card transactions accurately.
• Responded quickly to customer requests and unexpected situations.
• Maintained cleanliness, safety and high standards throughout shifts.
• Worked effectively as part of a team during busy periods.

SAINSBURY'S — NIGHT ASSISTANT
January 2015 – August 2015 | United Kingdom
• Received and organised incoming deliveries and stock.
• Checked and replenished products efficiently during overnight shifts.
• Supported the team in meeting delivery and operational deadlines.
• Maintained accurate and organised stock areas.
• Worked independently while also supporting colleagues to complete time-sensitive tasks.
• Maintained store presentation and operational standards throughout overnight shifts.

EDUCATION & QUALIFICATIONS
Ysgol Glan Clwyd — Denbighshire, Wales
• GCSE English Grade C
• GCSE Welsh — Grade D
• GCSE Mathematics — Grade C
• Level 2 Engineering
• Level 2 Construction
• Level 2 Plumbing
• Level 2 Applied Science

ADDITIONAL INFORMATION
Languages:
English — Native
Welsh — Fluent / GCSE qualification
Driving:
Full UK Driving Licence — Category B
Technology:
Microsoft Excel, Google Sheets, Gmail, Microsoft Teams, Zoom, Google Maps
Availability:
Available for Monday–Friday, 15:00–01:00 Kyiv time.
References:
Available upon request.