Вячеслав

Viacheslav Shcherbak
Dispatcher Support
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Remote

Ready to work full-time, including evening/night shifts.

Professional Summary
A highly motivated professional with a strong technical background and a proven ability to manage complex
operations under pressure. Experienced in utilizing CRM and issue-tracking systems to process large datasets
efficiently. Eager to apply analytical problem-solving, meticulous attention to detail, and robust
communication skills to a logistics and freight tracking role. Capable of fast-paced multi-tasking, with an
Advanced level of English, and fully available for full-time work, including evening and night shifts.

Work Experience
Technical Support & QA Engineer, KPI Student Council 01/2025 – 06/2025
Worked extensively with issue tracking systems to register, classify, and monitor
• Remote
ticket execution statuses.
Communicated closely with team members to clarify operational details and
•

actively monitored task resolution deadlines.
Handled large volumes of information and administration, verifying correct
•

system operations and reporting on results.

Customer Support & Operations Manager, VendingLend 02/2026 – 05/2026
Managed an active flow of incoming service requests via phone calls, Telegram,
• Kyiv
and live chat, acting as the primary point of contact for urgent maintenance
issues.
De-escalated conflicts and patiently guided clients through troubleshooting
•

steps, maintaining high customer satisfaction rates and positive service reviews.
Coordinated service operations efficiently, ensuring all requests were logged,
•

tracked, and resolved within strict timeframes.

QA Intern (Data & System Tracking), QATestLab 06/2026 – 08/2026
Worked on the global Udemy project, handling large volumes of technical
• Remote
information and verifying system operations.
Documented system behaviors clearly, providing structured and highly accurate
•

reports in English.
Demonstrated strong self-management and the ability to strictly follow standard
•

operating procedures in a fast-paced remote environment.

Education
Bachelor's Degree in Information Systems and Technologies, 2024 – 2028
Igor Sikorsky Kyiv Polytechnic Institute Distance Learning

Knowledge and Skills
Logistics & Support Skills Tools
Information systematization, team communication, Confident PC user, CRM/ticketing systems, MS Office,
task tracking, conflict resolution. Google Docs
Languages
English Russian Ukrainian
Advanced Fluent Fluent