Christianah

Christianah
Serbia• [open contact info](look above in the "contact info" section) • [open contact info](look above in the "contact info" section) • LinkedIn
PROFESSIONAL EXPERIENCE
CHEFEFEED Lisbon,Portugal
Lead Product Designer Jul 2024 - Present
• Led design sprints that identified key product issues, reducing feature deployment time by 40%, resulting in faster product iterations.
• Pioneered an 80% improvement in user onboarding experience by redesigning the tutorial flow, resulting in a 140% increase in user retention rates.
• Collaborated with client servicing, marketing, and technology teams to develop cohesive product strategies, integrating functionalities of different CRMs and internal systems.
• Conducted user research and feedback sessions with end-users and internal teams to understand needs, challenges, and expectations, specifically targeting consumers, food vendors on food waste management.
• Accomplished a reduction in design iteration time by 40% by introducing collaborative design tools, resulting in a 20% boost in team productivity.
• Ensured all product designs complied with relevant legal and regulatory requirements, particularly data privacy and security and were accessible to users with varying levels of tech proficiency.
• Designed and refined user interfaces and experiences, focused on the specific needs of buyers and sellers, ensuring usability and functionality.
• Created wireframes, prototypes, and high-fidelity designs for new product features, iteratively testing these with users to refine and validate usability.

ESSENTIALS SOFTWARE Lagos
Product Designer Jan 2023 – Jul 2024
• Improved customer satisfaction by 20% by analyzing feedback data and implementing design changes that increased retention rates.
• Designed and refined user interfaces and experiences, focused on the specific needs of e-commerce merchants annd administrators, ensuring usability and functionality.
• Created wireframes, prototypes, and high-fidelity designs for new product features, iteratively testing these with users to refine and validate usability.
• Developed comprehensive training materials and user guides to help both internal teams and merchants effectively navigate and utilize the platform.
• Ensured all product designs complied with relevant legal and regulatory requirements, particularly data privacy and security and were accessible to users with varying levels of tech proficiency.
• Established a continuous feedback loop to gather insights from usage data and direct user feedback, driving ongoing improvements and innovations in product design.
• Led design sprints that identified key product issues, reducing feature deployment time by 20%, resulting in faster product iterations.
• Enhanced user experience by 40% by creating detailed wireframes and prototypes, resulting in higher user satisfaction scores.
• Pioneered a 20% improvement in user onboarding experience by redesigning the tutorial flow, resulting in a 35% increase in user retention rates.

UPWORK Remote
Freelance Product Designer Jun 2022 – Jun 2024
• Spearheaded design projects for 15+ clients, achieving an average 30% increase in user engagement through intuitive interface improvements.
• Collaborated with 10 cross-functional teams to deliver 25+ product designs, ensuring seamless integration and alignment with client objectives.
• Led a remote team of 5 designers, fostering a collaborative environment that resulted in a 25% reduction in project turnaround time.
• Analyzed user feedback to iterate on 30+ designs, enhancing usability and functionality, which boosted customer satisfaction by 40%.
• Initiated a UX audit for 20 client websites, identifying and rectifying 100+ usability issues, leading to a 20% increase in conversion rates.
• Initiated and implemented a user feedback system, resulting in a 40% increase in actionable insights, informing iterative design improvements, driving product relevance and user satisfaction.

EDUCATION
UNIVERSITY OF KRAGUJEVAC
Serbia
MD

ADDITIONAL INFORMATION
Technical Skills/Tools:
• User stories, User Journey Mapping, User Persona, Wireframing, Interaction Design, Prototyping, UserFlow, Figma, Trello, Slack, Google Workspace, Notion, Jira, UX Writing, Agile Methodology, Design Workshop Facilitation, Product Management, Product Strategy.
• Certifications: Women Techsters Bootcamp, Africa Agility Bootcamp, Google UX Design Course , Upskillher Certification

PORTFOLIO LINK PORTFOLIO LINK 2