Personal information hidden

Daniel Lytovchenko
Kyiv City, Ukraine
[open contact info](look above in the "contact info" section)

SALES REPRESENTATIVE | ACCOUNT MANAGEMENT | CUSTOMER OPERATIONS | INFORMATION PROCESSING
PROFESSIONAL SUMMARY
Results-driven Sales and Account Management professional with 3+ years of experience across sales, customer support, account management,
and financial services. Experienced in high-volume customer communication, lead qualification, consultative selling, objection handling, CRM,
and Excel. Proven ability to work against sales targets, with performance reaching 130% of target and experience handling approximately 400
customer interactions per day.

CORE SKILLS
✓ Sales & Lead Qualification ✓ Customer Communication ✓ Account Management
✓ Consultative Selling ✓ Needs Analysis ✓ Objection Handling
✓ Sales & Revenue Targets ✓ CRM & Excel ✓ Customer Support
✓ Data & Information Processing ✓ Negotiation ✓ Client Relationship Management

PROFESSIONAL EXPERIENCE
Account Manager July 2023 – March 2024
Betway / 1XBET Remote | Customer Accounts
• Managed approximately 400 customer interactions per day in a high-volume remote customer environment.
• Handled up to 100 customer interactions per hour during peak periods while maintaining clear and professional communication.
• Worked toward a monthly target of 40 customers and frequently achieved the required target.
• Acquired 61 customers in a single month, exceeding the monthly target by 52.5%.
• Identified customer needs, provided account support, resolved issues, and recommended relevant services.
Sales Representative August 2024 – February 2026
Vitol Sales / Customer Support
• Consistently achieved 90–130% of monthly sales targets in a target-driven environment.
• Worked with an average monthly target of 15 sales/leads, depending on business requirements.
• Managed sales with an average deal value of approximately €1,500–€2,000.
• Achieved 130% of the monthly target in the strongest-performing month, generating 21 leads.
• Managed the sales process from initial contact and needs analysis through presentation, objection handling, and closing.
• Maintained professional customer relationships and provided support throughout the sales process.
Stock Broker February 2026 – July 2026
Trafigura Group Financial Services
• Managed a lead pipeline of approximately 200 leads and converted qualified prospects into client transactions.
• Closed an average of 12 deals per month against a target of 20 deals.
• Handled transactions with an average deal value of approximately $5,000–$10,000.
• Achieved up to 15 deals in the strongest-performing month, with average target achievement of approximately 80%.
• Used CRM systems and Microsoft Excel to manage leads, track customer information, monitor sales activity, and maintain accurate records.
• Communicated with clients throughout the sales process, identified needs, presented relevant solutions, and handled objections.

LANGUAGES
English: B2-C1 (Advanced) | Ukrainian: Native | Russian: Native | Croatian: A2

ADDITIONAL INFORMATION
Open to international Sales Representative, Account Management, Customer Operations, and information-processing roles. Also interested in
data handling, customer information management, research, and administrative support. Comfortable working in remote and customer-facing
environments with clear performance targets.