Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/19831447/

Work experience

Call center representative

from 09.2025 to 08.2026 (1 year)
United Nations Development Programme, Remote (Non-profit and charitable organizations)

• Facilitate onboarding sessions for applicants, who scaled through the application process.
• Interview Host Organisations and Fellows during events.
• Coordinate shoot sessions according to storyboard by the team.
• Provide frontline support to fellows, applicants, and host organizations by resolving
inquiries related to the NJFP dashboard, application process, and onboarding activities.
• Utilize the GRM (Grievance Redress Mechanism) platform to log, track, and manage
complaints, feedback, and technical issues raised by programme participants.
• Guide users through challenges experienced during dashboard access, profile updates,
document uploads, and application submissions.
• Respond promptly and professionally to phone, email, and platform-based inquiries,
ensuring clarity and excellent experience.
• Troubleshoot common user issues and provide step-by-step support to fellows and host
organizations navigating the portal.
• Escalate unresolved complaints, system bugs, and technical dashboard issues to the
technical support team for timely resolution and follow-up.
• Monitor issue resolution progress and provide feedback updates to users until cases are
successfully closed.
• Maintain accurate records of complaints, inquiries, and resolutions to support reporting
and service improvement.
• Collaborate with internal teams to identify recurring user pain points and recommend
process improvements.

Head of operations

from 11.2020 to 08.2025 (4 years 10 months)
Fruitvibez Enterprise, Remote (Food industry)

Oversaw daily business operations, ensuring efficiency across departments
• Implemented logistics improvements that reduced delivery time and enhanced customer
satisfaction.
• Initiated and coordinated the setup of the company’s official phone line, improving
client communication.
• Conducted staff interviews and supported the onboarding process for new hires.
• Supervised the production and inventory of Greek yoghurt and juices; generated timely stock
reports.
• Planned and executed logistics for events such as weddings, birthdays, and baby showers.

English teacher

from 01.2020 to 10.2020 (10 months)
Aunty Mary College, Remote (Education and science)

• Delivered structured English Language lessons to Senior Secondary students.
• Maintained accurate student records, attendance logs, and academic reports.
• Prepared students for internal assessments and national examinations.
• Designed and implemented weekly lesson plans.
• Trained students for a spelling bee competition.

English teacher

from 09.2019 to 11.2019 (3 months)
Great Beginning Montessori and Academy, Remote (Education and science)

•Taught Phonetics and Phonology to Junior and Senior Secondary students.
•Created learning materials to support instruction.
•Maintained accurate records of student performance.
•Provided guidance for class tests and oral presentations.

Education

Delta State University

Post Graduate Communication Management, Zaporizhzhia
Higher, from 2023 to 2024 (1 year)

Delta State University

English and Literary Studies, Zaporizhzhia
Higher, from 2015 to 2019 (4 years)

Great Beginning Academy

Zaporizhzhia
Secondary, from 2009 to 2014 (5 years)

Additional education and certificates

Certification in Remote Work Readiness & International Job Search / S'BridgeCore Global

2026, 2 months

Knowledge and skills

• Conflict-free
• Communicability
• Honesty
• Adaptability
• Discipline
• Making outgoing calls
• MS Excel
• Educability
• Receiving incoming calls
• Good diction
• Management of CRM
• Understandability
• Data management
• Space management
• Case management

Language proficiencies

English — fluent

References

Ms. Bisola Ehi Ogolowa

Ms. Bisola Ehi Ogolowa

CEO, S'BridgeCore Global

Additional information

I'm someone who enjoys intellectual conversations and taking long walks.
I love adventures and trying new things, although I prefer the exciting kind rather than the life-threatening kind!
People often compliment me on my voice, which is something I really enjoy about myself.
I also love eating healthy, although I definitely enjoy a good snack from time to time.
I'm naturally someone who likes structure and follow-through.
When I'm part of a project or a plan, I enjoy seeing it through and making sure it is delivered to the best possible standard.
Plus I love to dance to good music.