Іван

IVAN VEREMIIENKO
Product Operations Manager
Kyiv, Ukraine | [open contact info](look above in the "contact info" section) | Telegram: @ivanverner | [open contact info](look above in the "contact info" section)
Languages: Ukrainian (Native), English (Upper-Intermediate / B2)

SUMMARY
Product Operations Manager with 3+ years of experience optimizing operational workflows and driving software
adoption in logistics and B2B tech environments. Expert in identifying process bottlenecks, establishing Standard
Operating Procedures (SOPs), and managing change across conservative 50+ person teams. Proven ability to
translate system updates into measurable outcomes: 19% faster order fulfillment, 30%+ reduction in process errors,
and SLA compliance.

CORE COMPETENCIES
• Operations Management: Process Standardization, • Systems & Analytics: WMS/CRM Operational
Workflow Bottleneck Analysis, SLA Definition & Logic, SQL Reporting Dashboards, Data Accuracy
Tracking, Capacity Planning. Control, ABC Inventory Analysis.
• Change Management: User Adoption, Team • Automation & Tools: Google Apps Script Workflow
Training, Managing Resistance, Operational Automation, AI Prompting for Data Extraction,
Governance (50+ Users). Confluence SOP Documentation.

PROFESSIONAL EXPERIENCE

Metalvis
Product Operations Manager 12/2024 – Present
• Managed day-to-day operational efficiency for a major distribution hub, aligning 50+ warehouse staff workflows
with new WMS software capabilities.
• Identified operational bottlenecks and established Standard Operating Procedures (SOPs) across 9
departments, improving overall order processing speed by 19%.
• Enforced data accuracy protocols across daily operations, increasing critical system data completeness to over
98% within 6 months.
• Led change management during the rollout of Data Collection Terminals (scanners), securing full team adoption
without operational downtime.
• Reduced manual scanning and processing errors by over 30% through process redesign and automated system
allocation rules.
• Designed SQL reporting dashboards to track daily department load, storage capacity, and fulfillment SLAs for
senior management.
Binotel
L2 Technical Support & Operations Specialist 07/2023 – 11/2024
• Managed high-volume technical support operations, resolving 400-500 complex L2 technical cases monthly
while maintaining SLA standards.
• Optimized B2B onboarding workflows by redesigning integration steps, reducing average client setup time by
50%.
• Automated internal reporting and data migration tasks using Google Apps Script and Google Sheets, eliminating
routine manual work.
• Trained and mentored 5 junior support specialists, developing internal SOPs and knowledge-base guides in
Confluence.

EDUCATION

Bachelor's Degree in Systems Analysis
Kyiv National Economic University (KNEU) 2022 – 2026