Віта

VITA ELBORBAR
SALES / CUSTOMER SUCCESS MANAGER

Ternopil, Ukraine [open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)

PROFILE INFO
Organizer by instinct, communicator by nature, and manager by experience. Trained as a journalist, refined by cultural media, and
hardened by fast-paced sales and support for the U.S. market. I’m used to high-pressure environments, juggling tasks, and keeping
communication clear even when the situation isn’t. Whether it’s explaining a product, handling a frustrated customer, or negotiating a
partnership, I bring structure, calm, and a sharp sense of what actually needs to be said and what doesn’t.

EDUCATION WORK EXPERIENCE
2014 – 2020 Tentens JULY 2025 – NOW
TERNOPIL VOLODYMYR Premium Account Manager
HNATIUK NATIONAL Manage a portfolio of high-value clients, serving as the primary point of contact
PEDAGOGICAL UNIVERSITY and trusted advisor throughout the customer lifecycle
Deliver personalized, relationship-driven account management with a strong
Master’s Degree in Journalism
focus on retention, engagement, and long-term value
Handle sensitive account matters, including escalations, refunds, verification
SOFT SKILLS
processes, and complex customer requests with discretion and empathy
Develop and execute tailored retention strategies, including custom offers and
Bilingual in English and Ukrainian;
service adjustments based on individual user behavior
skilled at adjusting tone and clarity Monitor account activity, usage patterns, and KPIs to proactively identify risks
across cultures. and opportunities for improvement
Collaborate with internal teams to resolve technical, billing, and compliance-
Calm in high-stakes situations—
related issues efficiently
conflict, deadlines, multitasking. Consistently achieve high customer satisfaction through clear communication,
Adaptable, fast learner, quick to responsiveness, and decisive problem-solving
sync with new tools and team
Relokia JUNE 2024 –
dynamics.
Customer Success & Partner Manager DECEMBER 2024
Respect time and boundaries.
Customer Success Manager
STRONG SKILLS Managed client communication via multiple channels (ticket systems, email,
live platforms).
Liaised between engineers and clients to resolve technical issues efficiently.
English: C2
Presented product functionality and provided consultative guidance based on
Microsoft Office (advanced) individual client needs, pushed customers to close deals.
Tools: Asana, Slack, Zendesk-like Worked with English-speaking customers from across the globe, including the
U.S. and Europe.
platforms
Partner Manager
Expert in client relations, sales, Sourced and negotiated with potential partners, maintaining ongoing
support, and text editing relationships.
Delivered compelling product presentations via video calls.
LANGUAGES Handled partnership documentation (NDAs, agreements) and ensured smooth
contract closures.
Acted as the key liaison between technical teams and partners to resolve
English (C2) challenges.
Ukrainian (Native)