Максим

MAKSYM HNATIUK
System Administrator
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Lviv, Ukraine [open contact info](look above in the "contact info" section)

ABOUT ME
I’m a tech enthusiast who turns “it's broken” into “it works” — and I enjoy every step of that process. With nearly two years
of hands-on experience supporting Windows environments, I've learned that great technical support isn't just about fixing
issues quickly — it's about listening carefully, understanding the real problem, and delivering solutions that last.
Whether I'm setting up a new workstation or troubleshooting a challenging network issue, I bring curiosity, patience,
and a genuine commitment to keeping systems — and the people who rely on them — running smoothly.

EDUCATION COURSES
Lviv Polytechnic National University | 2022-2026 Google Cloud Cybersecurity Certificate
MikroTik MTCNA
Cybersecurity

Bachelor's Degree

WORK EXPERIENCE
NDA | 08.2024 - Present time
System Administrator / IT Support Specialist

Configured the network for a small office: set up routers, integrated them with
MikroTik switches, and ensured connectivity to end users.
Managed Access Control Systems (ACS) and installed/configured Dahua and
Hikvision DVRs, as well as surveillance cameras.
Provided IT support to approximately 100 employees and maintained the office infrastructure.
Diagnosed, troubleshot, and resolved hardware and software issues across Tier 1 and Tier 2 support levels;
assembled, configured, and deployed workstations for new hires.
Trained new personnel in system setup and IT procedures.
Regularly collaborated with English-speaking colleagues.
Performed server installation and maintenance tasks.
Developed custom Python scripts to automate routine administration tasks, gather system metrics,
and streamline account management.
Implemented a “Windows in 5 minutes” deployment system using a disk cloning
device, allowing quick installation from a pre-configured image to new SSDs
instead of reinstalling the OS each time.

SKILLS
Operating Systems: Windows 10/11 (installation, configuration, troubleshooting), Linux (basic)
Windows Administration: basic user account, policy, update, and service configuration
Hardware Diagnostics and Repair: troubleshooting and replacing components (HDD, SSD, RAM, power supplies, etc.)
Networking: TCP/IP, DHCP, DNS, VPN, router and switch configuration, office equipment connectivity
Infrastructure: basic knowledge of server systems and network architecture
Software: installation and configuration of user and corporate applications, updates, and technical support
User Support: 1st/2nd line technical support, troubleshooting software and hardware issues, workstation setup
Documentation: creating simple user manuals and technical guides
Programming Languages: Python
Soft Skills: strong communication, fast learner, attention to detail, teamwork

Languages: Ukrainian - Native, English - B2, Spanish - A2