Personal information hidden

Nataliia Panchenko

Personal details:
Date of birth: 08.12.1991
Region: Kiev, Ukraine
Mob: [open contact info](look above in the "contact info" section)
E-mail: [open contact info](look above in the "contact info" section)

Professional Experience

March 2019 – December 2025
CHS Ukraine LLC
Office Manager

Office management:
Ensured the smooth day-to-day operation of office functions and processes, maintaining efficient
support for local and regional teams

Regional & International Administrative Support:
Provide broad administrative support with a semi-regional scope, covering offices in Ukraine,
Spain, Italy, and Switzerland
Coordinate and manage cross-functional projects, international meetings, and corporate events,
ensuring timely delivery, stakeholder alignment, and effective communication across multiple
countries
Oversee event planning and execution across multiple international locations

Contract Administration/ Lifecycle Management:
Prepared, reviewed, and administered administrative and service contracts in accordance with
company templates and internal policies
Verified contractual data, service descriptions, pricing, and terms to ensure accuracy and
alignment with agreed conditions
Coordinated contract approval processes with Accounting, Risk Management, and other internal
stakeholders
Monitored contract validity periods and ensured timely renewals, extensions, or terminations
Maintained structured contract documentation and ensured compliance with internal procedures

Document Flow / Contract Documentation:
Organized end-to-end document flow, including registration of incoming and outgoing
correspondence and contracts
Coordinated shipment and exchange of original contract documentation with suppliers and
partners
Maintained and updated supplier and partner databases

Key Projects & Achievements
Coordinated the relocation of employees and their families from Ukraine to Romania during the
initial phase of the war, including transportation, accommodation, stakeholder communication,
wellbeing support, coordination with EMEA leadership, and access to local healthcare and
psychological support services
Co-led the planning and execution of an international customer event in Constanța, Romania,
involving teams from the USA, Switzerland, and Romania, managing logistics, vendors,
accommodation, and event operations over a five-month period

Supported business continuity initiatives during crisis conditions through operational coordination
and employee support

Other responsibilities:
Managed relationships with key service providers, including travel agencies, transportation
vendors, and telecommunications partners, ensuring service continuity and cost-effective
solutions
Supported budget planning, expense tracking, and cost control for office operations, business
travel, and corporate events
Prepared regular administrative and operational reports, including vehicle incident reports for
EHS EMEA
Efficiently manage and prioritize incoming requests from corporate such as timely review of
translations
Collaborated with senior leadership, regional management, and external stakeholders to support
operational decision-making and project delivery

October 2015 – March 2019
ZTE Ukraine LLC
Office Manager

Provided support in the preparation of documents for obtaining visas.
Help in the process of employment of foreign colleagues (prepared documents for registration of
residence permits)
Communication and close cooperation with all delivery services for company
Receive and sort daily mail/deliveries
Registration of incoming / outgoing documentation and contracts
Work with suppliers for ordering office goods, maintaining office equipment
Booking tickets, hotels, etc.
Use office equipment like copiers, faxes, scanners, printers, computers and office software
Translating document
Work as contact person with mobile operators, provide corporate service for the company:
-order (activate) new phone numbers(sim-cards) and temporarily stops them
-connect / disconnect additional services, including International Line and International Roaming
services; change tariff packages
Rapidly responding to and resolving any administrative problems
Offering welcome to any visitors to the office
Daily distribution of transport service for all office members according to applications
Provided ongoing support to all employees and office visitors.

Private English & Spanish Tutor
2014 -2015
Delivered personalized lessons to children and adults
Focused on conversational skills, grammar, and exam preparation

Volunteer Translator (English and Spanish)
UEFA European Football Championship 2012- June 2012
Assisted foreign visitors with communication and navigation during the championship
Provided translation and general information support.

Education
Horlivka Institute of Foreign Languages (Donbas State Pedagogical University)
2009- 2014
Specialty: “Language and Literature (English)”.
Qualification: Teacher of English, Spanish Languages and World Literature.

Courses & Certifications
Business English
The Certificate of the online course “LEAN BASICS”
The Certificate “From Beginner to Expert in AI”
The Certificate of Completion “Communicating with Emotional Intelligence”
The Certificate of Completion “Speaking Confidently and Effectively

Languages:
Ukrainian: Expert
Russian: Expert
English: Upper-Intermediate
Spanish: Upper-Intermediate

Technical Skills
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Document Management Systems (e.g., SharePoint, internal databases)
Experience with corporate systems and vendor platforms

Key Strengths
Highly organized and disciplined
Excellent communication and interpersonal skills
Problem-solving and decision-making under pressure
Team player with proactive attitude
Reliable, responsible, and service-oriented
Quick learner, eager to grow professionally

Key Skills:
Project Coordination
Contract & Document Management
Commercial Documentation
Deadline & Task Coordination
Vendor Management
Reporting & Data Management
International Administrative Support
Cross-Cultural Communication

References
Available upon request