Дар'я

DARIA KOVELA

About Me
Dedicated and enthusiastic hospitality professional with experience
[open contact info](look above in the "contact info" section) in customer service.
[open contact info](look above in the "contact info" section) Fluent in English and Ukrainian, I am highly adaptable in dynamic,
fast-paced environments.
Ukraine, Cherkasy

EDUCATION WORK EXPERIENCE
Bachelor of philology: ACCOUNT MANAGER at the Optima Hotels & Resorts
English and German languages 06.01.2026 - current time
2020 - 2024
The Bohdan Khmelnytsky National University of Processing hotel reservation requests for the chain hotels
Cherkasy
Issuing invoices

Master of Hospitality and Processing business travel orders
Restaraunt Managment Answering calls at the call center
2024 - 2026
Cherkasy State Technological University
FRONT DESK RECEPTIONIST AT THE “CHERKASY
OPTIMA HOTEL”
S KI L LS
23.04.2024 - 01.12.2025
Ability to provide an unforgettable Assisted guests with check-in, check-out, and inquiries, ensuring high-
experience for guests in a high-pressure
hospitality environment. quality service.
Handled reservations, payments, and resolved guest concerns
Excellent communication skills.
professionally.
Coordinated with colleagues from other departments to ensure
Ability to adjust to rapidly changing
smooth daily operations.
situations while maintaining professionalism.

Detail-oriented with a focus on meeting and
exceeding operational standards. WAITRESS AT THE “UKRAINA” HOTEL
01.05.2023 - 31.10.2023
Customer-focused. Took orders, served food and beverages, and ensured guest
satisfaction.
Skilled in conflict resolution and creating
Maintained a clean restaurant environment and handled payments.
positive team dynamics.

L AN GU A GE

Ukrainian (Native)
English (Fluent)