Ukraine's #1 job service
Ярославна
Customer support representative
- City of residence:
- Kharkiv
- Ready to work:
- Remote
Contact information
The job seeker has provided: Phone numberMessenger
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
You can get this candidate's contact information from https://www.work.ua/resumes/19858801/
Uploaded file
Quick view
version
This resume is posted as a file. The quick view option may be worse than the original resume.
Yaroslavna Shyshakova
[open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section)
Professional Summary
Customer Support and Client Relations Specialist with 4+ years of experience in international SaaS and software
environments. Experienced in managing high-volume customer communication via phone, email, and chat, resolving
customer inquiries, identifying client needs, and providing tailored solutions. Skilled in CRM systems, customer
retention, subscription support, and cross-functional collaboration with Sales and Technical teams. Strong
communication, problem-solving, and relationship management skills with a customer-focused approach.
Professional Experience
B2B Customer Relations & Sales Experience | Avanquest / pdfforge
2024–2026
• Consulted business clients on software licensing, subscriptions, and available solutions.
• Assessed customer needs and recommended appropriate products and solutions.
• Supported customers throughout the decision-making and renewal process.
• Assisted with subscription renewals, retention, and upselling opportunities.
• Managed customer interactions and maintained accurate records in HubSpot CRM.
• Worked with customers to address questions and provide clear product-related information.
Customer Support Representative | Upclick
March 2021–2024
• Managed high-volume customer communication via phone, email, and chat.
• Assisted customers with product, subscription, and account-related inquiries.
• Identified customer needs and provided relevant solutions and recommendations.
• Handled customer objections and difficult situations while maintaining a positive customer experience.
• Supported subscription renewals, customer retention, and product recommendations.
• Maintained accurate customer information and interaction history in CRM systems.
• Collaborated with Sales and Technical teams to ensure appropriate customer support and issue resolution.
Core Skills
Customer Support • Customer Communication • Client Relations • Problem Solving • Customer Needs Analysis •
Customer Retention • CRM Systems (HubSpot, Zendesk) • Email, Chat & Phone Support • Complaint & Objection
Handling • Cross-Functional Collaboration • SaaS & Software Support • Relationship Management • Time
Management • KPI-Driven Performance
Languages
English — C1 • German — C1 • Ukrainian — Native • Russian — Native
Education
Master's & Bachelor's Degrees in German Language and Literature
H.S. Skovoroda Kharkiv National Pedagogical University | 2017–2022
[
Professional Summary
Customer Support and Client Relations Specialist with 4+ years of experience in international SaaS and software
environments. Experienced in managing high-volume customer communication via phone, email, and chat, resolving
customer inquiries, identifying client needs, and providing tailored solutions. Skilled in CRM systems, customer
retention, subscription support, and cross-functional collaboration with Sales and Technical teams. Strong
communication, problem-solving, and relationship management skills with a customer-focused approach.
Professional Experience
B2B Customer Relations & Sales Experience | Avanquest / pdfforge
2024–2026
• Consulted business clients on software licensing, subscriptions, and available solutions.
• Assessed customer needs and recommended appropriate products and solutions.
• Supported customers throughout the decision-making and renewal process.
• Assisted with subscription renewals, retention, and upselling opportunities.
• Managed customer interactions and maintained accurate records in HubSpot CRM.
• Worked with customers to address questions and provide clear product-related information.
Customer Support Representative | Upclick
March 2021–2024
• Managed high-volume customer communication via phone, email, and chat.
• Assisted customers with product, subscription, and account-related inquiries.
• Identified customer needs and provided relevant solutions and recommendations.
• Handled customer objections and difficult situations while maintaining a positive customer experience.
• Supported subscription renewals, customer retention, and product recommendations.
• Maintained accurate customer information and interaction history in CRM systems.
• Collaborated with Sales and Technical teams to ensure appropriate customer support and issue resolution.
Core Skills
Customer Support • Customer Communication • Client Relations • Problem Solving • Customer Needs Analysis •
Customer Retention • CRM Systems (HubSpot, Zendesk) • Email, Chat & Phone Support • Complaint & Objection
Handling • Cross-Functional Collaboration • SaaS & Software Support • Relationship Management • Time
Management • KPI-Driven Performance
Languages
English — C1 • German — C1 • Ukrainian — Native • Russian — Native
Education
Master's & Bachelor's Degrees in German Language and Literature
H.S. Skovoroda Kharkiv National Pedagogical University | 2017–2022
Similar candidates
-
Customer support representative
30000 UAH, Remote, Zhytomyr -
Customer support representative
Remote -
Customer support representative
Remote, Kyiv -
Customer Support Representative
25000 UAH, Remote, Kharkiv -
Спеціаліст help desk
18000 UAH, Remote -
Customer support specialist
Remote, Other countries
Compare your requirements and salary with other companies' jobs:
The candidate's resume is posted at https://www.work.ua/resumes/19858801/