Ілля

Illia Fedoryshyn
Online English Teacher & Customer Success Specialist
Khmelnytskyi, Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | LinkedIn

Experience

Online English Teacher/Remote Business Owner Self-Employed 03/2016 – Present

● Portfolio Management: Independently managed a consistent client base of ~30 active clients at a time,
handling all business operations, onboarding, and communication.

● Client Retention: Built strong, trusted professional relationships that resulted in long-term client
retention, with many individuals studying consistently for multiple years.

● Digital Organization: Designed and built custom digital tracking systems and databases to organize
lesson plans, track payments, and monitor individual student progress in Notion

● Virtual Operations: Conducted thousands of hours of high-quality, one-on-one video sessions using
Google Meet, ensuring a smooth, professional, and reliable remote environment.

● Targeted Communication: Developed tailored, interactive learning plans focused on practical
communication, natural idioms, and real-world conversation to help clients achieve fluency.

Education

Bachelor's Degree Khmelnytskyi National University 10/2014 - 06/2018

● Academic Achievement: Selected to present research findings at the XXXIV University Student
Conference, summarizing independent scientific and research work (2016).

Relevant Skills

● Client Relationship Management: Account onboarding, retention, and long-term loyalty.
● Advanced Communication: Fluent English, active listening, clear and simple explanations.
● Remote Workflow Optimization: Google Meet, digital organization in Notion, client management.
● Data & Project Organization: Designing custom tracking systems and databases.
● Time Management: Handling multiple client accounts and strict schedules independently.
● Tech Stack & Tools: Notion,Figma, Google Meet, Zoom, Google Workspace (Docs, Sheets, Calendar).