Юлія

JULIA ZABRODSKA

PROFILE
Currently pursuing a degree in Taras Shevchenko National University of
Kyiv, I am eager to leverage my strong communication and problem-
solving skills to deliver exceptional user experiences and contribute to a
dynamic team.

CONTACT
WORK EXPERIENCE
[open contact info](look above in the "contact info" section)
Everhelp 2026
[open contact info](look above in the "contact info" section) Customer Support Representative
Kyiv
Managed a high volume of inbound customer inquiries via email and
tg: @dulapeep09 live chat, ensuring prompt, accurate, and empathetic responses.
Investigated and resolved user issues related to product functionality,
SKILLS account management, and billing.
Maintained high customer satisfaction (CSAT) by effectively de-
escalating complex situations and providing personalized solutions.
Patience and Empathy
Collaborated with technical and product teams by reporting recurring
Adaptability bugs and sharing valuable user feedback.
Communication skills Consistently met or exceeded performance KPIs, including First
Response Time (FRT) and ticket resolution rate.
Time management and Assisted users in navigating the software, acting as a reliable guide to
organization improve their overall experience with the product.

Attention to detail and English Zoom 2023-2025
accuracy English teacher
Quick learning of new Assessed student progress and provided feedback to help them
improve their language skills.
software and technologies
Created engaging and interactive learning materials to facilitate the
learning process.
LANGUAGES
Fostered a positive learning environment that encouraged student
participation and motivation.
English (B2+)
Managed lesson scheduling and communication with students/parents
Ukrainian

EDUCATION

Student of Applied Linguistics 2024 - PRESENT
Taras Shevchenko National University of
Kyiv