Марта

MARTA BODNAR
OPERATIONS & CUSTOMER SERVICE SPECIALIST | LOGISTICS & DISPATCH COORDINATION
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
PROFESSIONAL PROFILE
Operations and customer service specialist with hands-on experience coordinating urgent, time-sensitive requests in real time, managing tasks across multiple teams, and supporting customers through to full resolution. At SKELAR, I coordinate daily between Customer Support, Product, and other internal teams, track statuses and priorities in Jira, maintain accurate records, and respond quickly to blockers and escalations. I have direct experience handling financial documentation, payments, and transactions (SKELAR, PrivatBank), which required a high level of accuracy, accountability, and attention to detail in a regulated environment. Fluent business English (C1), a fast learner of new systems and tools, and eager to bring this operational and coordination skill set to a role in logistics, dispatch, or transportation operations. Project Management certified; skilled in Agile, Scrum, Kanban, risk management, and stakeholder coordination.
KEY SKILLS
Operations Coordination | Real-Time Customer Service | Dispatch & Task Coordination | Urgent Request Handling | Deadline & SLA Management | Follow-up | Accurate Record-Keeping in Systems | Cross-Functional Collaboration | Multitasking Under Pressure | Problem Identification & Process Improvement | Operational Data Analysis | Financial Documentation | Payments & Transactions | Attention to Detail | Independent & Team Work | Business English (C1) | Jira | Microsoft Office (Word, Excel, PowerPoint, 365) | Google Workspace | ChatGPT | Claude
WORK EXPERIENCE
Customer Support Specialist — SKELAR | January 2026 — Present
• Coordinate in real time across multiple teams to resolve urgent customer cases, ensuring every request is handled promptly and efficiently from start to finish.
• Maintain accurate, up-to-date records of request statuses, priorities, and blockers in Jira, providing all stakeholders with the context needed for fast decision-making.
• Track and analyze operational data on customer requests, identifying recurring issues and opportunities to improve service quality.
• Prepare and verify invoices as part of operational processes, checking data accuracy, timely processing, and compliance with budget and financial requirements.
• Handle payment- and finance-related requests according to internal procedures, accurately recording all required details.
• Maintain internal documentation, guides, and knowledge-base materials, keeping them accurate and up to date.
• Prioritize a high volume of simultaneous requests based on urgency and severity, ensuring fast response times without sacrificing attention to detail.
• Coordinate complex, multi-party cases and clearly communicate status, resolutions, and next steps to customers and colleagues, maintaining trust and transparency throughout the process.
• Identify workflow issues and propose improvements based on operational data; use ChatGPT and Claude to structure information and improve documentation and communication.
English Teacher — "PlayStoria" Private School | February 2025 — December 2025
• Coordinated learning programs for multiple groups simultaneously, managing scheduling, priorities, outcomes, and communication.
• Planned activities, tracked progress against requirements and deadlines, and adapted plans as circumstances changed.
• Led group sessions and coordinated communication with students and parents.
• Prepared structured presentations, learning materials, and supporting documentation.
Customer Service Specialist — PrivatBank | July 2024 — October 2024
• Managed customer requests through the full service cycle, ensuring timely resolution, information accuracy, and clear communication.
• Worked with financial documentation, payment and transaction data, and customer account information in a regulated banking environment.
• Processed and verified financial transactions in accordance with internal procedures, ensuring information accuracy and completeness.
• Handled customer documentation and financial information with a high level of accuracy, accountability, and confidentiality.
• Resolved payment- and transaction-related inquiries, recorded required information, and followed cases through to completion.
German Teacher — Lyceum No. 17, Ivano-Frankivsk | September 2023 — June 2024
• Coordinated communication between students, colleagues, and administration, and organized learning activities.
• Tracked progress, identified issues, and adapted approaches based on feedback and changing requirements.
• Prepared structured informational materials and presentations.
CERTIFICATION & TOOLS
Project Management Certificate (https://certificate.ithillel.ua/view/35396581): Agile, Scrum, Kanban, project planning, task prioritization, risk management, stakeholder coordination, teamwork, process optimization.
Tools: Jira, Notion, Google Workspace (Docs, Sheets, Drive, Forms), Microsoft Office (Word, Excel, PowerPoint, 365), Discord.
AI Tools: ChatGPT, Claude, Notion AI, and other AI tools for research, information structuring, documentation, communication, and workflow optimization.
LANGUAGES
Ukrainian — Native | English — C1 (Business Proficiency) | German — B1
EDUCATION
Master's Degree — German Language & Literature, English Language, Translation (2023–2025)
Bachelor's Degree — Secondary Education (German & English Languages) (2019–2023)
Vasyl Stefanyk Precarpathian National University