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Customer support representative

Considering positions:
Customer support representative, менеджер підтримки користувачів, спеціаліст техпідтримки, менеджер з продажу, спеціаліст підтримки користувачів, Support operator, Support specialist, менеджер чата, агент підтримки користувачів
City of residence:
Other countries
Ready to work:
Remote

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ANASTASIIA
NOSUL
Customer Support
Representative

OBJECTIVE
Customer Support Specialist with 6 months of
EDUCATION experience and 1+ year of experience as an English
teacher. Skilled at handling emotionally challenging
2023-2027 situations, communicating with people from different
BACHELOR'S DEGREE backgrounds, and staying calm under pressure.
MYKHAILO OSTROHRADSKY Empathetic, attentive to detail, creative and decisive, with
NATIONAL UNIVERSITY experience working independently and during night
Currently studying Germanic shifts. Confident English communicator with extensive
Languages, Literatures, and experience speaking English with native speakers. Quick
Linguistics to adapt, responsible, and always focused on finding
effective solutions.

SKILLS
Organizational Skills
EXPERIENCE
2026
Creativity
CUSTOMER SUPPORT
Empathy REPRESENTATIVE - UVOTEAM
Negotiation Handled 100+ customer support requests, providing timely
Critical Thinking and effective solutions to a wide range of customer issues.
Assisted customers with account-related issues, order
Leadership
placement, and general questions throughout the
purchasing process.
Monitored order status and fulfillment, ensuring that
LANGUAGES requests were processed correctly and on time.
Communicated with customers in a clear, empathetic, and
English (B2-C1) professional manner, including in emotionally challenging
German (A2) situations.

Slovak (A2) 2024-2025
ENGLISH TUTOR - BOMI SCHOOL
Conducted individual English lessons for adult and
CONTACT teenage students with different language levels
[open contact info](look above in the "contact info" section) / [open contact info](look above in the "contact info" section) and learning goals.
Explained complex grammar and language
[open contact info](look above in the "contact info" section) concepts in a clear and simple way.
Slovakia, Trnava 91701 Taught Business English to UI/UX designers,
(Ukraine, Kremenchuk 39601)
focusing on professional communication and
[open contact info](look above in the "contact info" section)
industry-specific vocabulary.
astasiia-nosul-b678b4376

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