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Technical support specialist
- Age:
- 24 years
- City of residence:
- Ivano-Frankivsk
- Ready to work:
- Ivano-Frankivsk, Remote
Contact information
The job seeker has provided: Phone numberEmailLinkedIn
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Andrii Serednii
Phone: [open contact info ](look above in the "contact info" section)
Email: [open contact info ](look above in the "contact info" section)
LinkedIn: [open contact info ](look above in the "contact info" section)
SUMMARY
Technical Support Specialist with experience in Product Support, IT support, web applications, and e-commerce.
Skilled in troubleshooting application, system, and network issues, working with CMS platforms, Postman/API
testing, Windows/Linux, and website technologies. Experienced in working with Development, Marketing, and
Support teams.
EXPERIENCE
Sintegrum Remote, Ukraine
Technical Support / Web Master • Full-time 2026.02-2026.08
• Provided Product Support and Help Desk support, resolving hardware, software, access, and application
issues.
• Maintained and troubleshot custom CMS pages using HTML, CSS, and JavaScript.
• Collaborated with Development, Marketing, and Support teams to investigate customer and internal issues.
Hotel Nadiya Ivano-Frankivsk, Ukraine
System Administrator / Web Support • Full-time 2025.06-2026.02
• Provided technical support for employees, troubleshooting hardware, software, access, network, and VPN
issues.
• Maintained WordPress/Joomla websites and supported hotel IT systems and Linux servers.
British American Tobacco Remote
System Administrator • Full-time 2023.05-2024.09
• Troubleshot production system and network issues in a large-scale environment using DNS, VLAN, SNMP,
DHCP, BGP, and firewalls.
• Assisted with 23+ critical issues and 11 network-impacting issues, including 3 incidents.
Elogic Commerce Ivano-Frankivsk, Ukraine
Magento Content Manager / Technical Support • Full-time 2021.12-2022.12
• Supported Magento e-commerce websites, troubleshooting front-end, configuration, and content issues.
• Used Postman for API testing and assisted with feature implementation, testing, and bug fixing.
EDUCATION
Precarpathian National University, Named after Vasyl Stefanyk Ivano-Frankivsk, Ukraine
Rehabilitation psychologist 2022.09-Present
College of Electronic Devices of Ivano-Frankivsk Ivano-Frankivsk, Ukraine
Software engineering 2017.09-2021.06
SKILLS
• Support: Product Support, Technical Support, Help Desk, Troubleshooting
• API / Web: Postman, API Testing, HTML, CSS, JavaScript
• CMS: Magento, WordPress, Joomla, Custom CMS
• Systems: Windows, Linux, MacOS
• Networking: VPN, DNS, DHCP, VLAN, SNMP, BGP, Firewalls
• Monitoring / Tools: Zabbix, MySQL, Bash, AWK, Python
• Languages: English (Upper-Intermediate), Ukrainian (Native)
Phone: [
Email: [
LinkedIn: [
SUMMARY
Technical Support Specialist with experience in Product Support, IT support, web applications, and e-commerce.
Skilled in troubleshooting application, system, and network issues, working with CMS platforms, Postman/API
testing, Windows/Linux, and website technologies. Experienced in working with Development, Marketing, and
Support teams.
EXPERIENCE
Sintegrum Remote, Ukraine
Technical Support / Web Master • Full-time 2026.02-2026.08
• Provided Product Support and Help Desk support, resolving hardware, software, access, and application
issues.
• Maintained and troubleshot custom CMS pages using HTML, CSS, and JavaScript.
• Collaborated with Development, Marketing, and Support teams to investigate customer and internal issues.
Hotel Nadiya Ivano-Frankivsk, Ukraine
System Administrator / Web Support • Full-time 2025.06-2026.02
• Provided technical support for employees, troubleshooting hardware, software, access, network, and VPN
issues.
• Maintained WordPress/Joomla websites and supported hotel IT systems and Linux servers.
British American Tobacco Remote
System Administrator • Full-time 2023.05-2024.09
• Troubleshot production system and network issues in a large-scale environment using DNS, VLAN, SNMP,
DHCP, BGP, and firewalls.
• Assisted with 23+ critical issues and 11 network-impacting issues, including 3 incidents.
Elogic Commerce Ivano-Frankivsk, Ukraine
Magento Content Manager / Technical Support • Full-time 2021.12-2022.12
• Supported Magento e-commerce websites, troubleshooting front-end, configuration, and content issues.
• Used Postman for API testing and assisted with feature implementation, testing, and bug fixing.
EDUCATION
Precarpathian National University, Named after Vasyl Stefanyk Ivano-Frankivsk, Ukraine
Rehabilitation psychologist 2022.09-Present
College of Electronic Devices of Ivano-Frankivsk Ivano-Frankivsk, Ukraine
Software engineering 2017.09-2021.06
SKILLS
• Support: Product Support, Technical Support, Help Desk, Troubleshooting
• API / Web: Postman, API Testing, HTML, CSS, JavaScript
• CMS: Magento, WordPress, Joomla, Custom CMS
• Systems: Windows, Linux, MacOS
• Networking: VPN, DNS, DHCP, VLAN, SNMP, BGP, Firewalls
• Monitoring / Tools: Zabbix, MySQL, Bash, AWK, Python
• Languages: English (Upper-Intermediate), Ukrainian (Native)
More resumes of this candidate
Ivano-Frankivsk, Remote
Andrii Serednii Phone: Email: LinkedIn: SUMMARY Content Manager and Technical Support specialist with experience managing e-commerce and corporate web- sites using Magento, WordPress, Joomla...
Ivano-Frankivsk, Remote
Andrii Serednii Phone: Email: LinkedIn: SUMMARY System Administrator with experience supporting Linux and Windows environments, servers, networks, and daily IT operations. Skilled in troubleshooting...
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The candidate's resume is posted at https://www.work.ua/resumes/19880092/