Анастасія

ANASTASIIA LOMONOS
SUCCESS MANAGER

PROFESSIONAL SUMMARY

Results-driven Success Manager with over 2 years of experience in people management,
customer support, onboarding, performance coaching, and operational excellence within an
international product company.
CONTACT
Currently leading a team of 20+ advisors, managing the complete employee lifecycle—from
EMAIL onboarding and development to performance management, coaching, retention, and growth.
[open contact info](look above in the "contact info" section) Skilled in KPI analysis, risk management, fraud prevention, process optimization, and cross-
PHONE functional collaboration.
[open contact info](look above in the "contact info" section) Passionate about building efficient processes, helping people grow, and improving both
LINKEDIN employee and customer experience. Quick learner with strong analytical thinking, leadership
[open contact info](look above in the "contact info" section) abilities, and a proactive approach to solving complex operational challenges.
lomonos-5819b03
DATE OF BIRTH
PROFESSIONAL EXPERIENCE
May 22, 2004
Success Manager October 2025 – August 2026

HARD SKILLS Obrio
Lead and support a team of 20+ advisors to achieve high performance and deliver exceptional
• Team Leadership customer experience.
• People Management
• Lead, mentor and support a team of 20+ advisors
• Employee Onboarding
• Manage the complete onboarding and adaptation process for new hires
• Performance Management
• Coaching & Mentoring • Conduct regular 1:1 meetings, performance reviews and coaching sessions
• Customer Success • Develop individual performance improvement plans and career growth paths
• Customer Support Operations • Monitor KPIs, analyze performance metrics and prepare reports
• KPI Analysis & Reporting • Create onboarding materials, training programs, guides, SOPs and internal documentation
• Risk Management • Collaborate with Quality, Operations, Product, Support and Risk teams
• Fraud Detection • Optimize internal processes and workflows to improve efficiency
• Process Improvement • Support employee engagement, retention and professional development
• Process Optimization • Participate in operational risk assessment, fraud detection and case reviews
• Documentation & SOP Development • Identify potential risks and escalate high-risk activities
• Knowledge Base Management
• Drive process automation and continuous improvement initiatives
• Google Workspace (Docs, Sheets,
Slides) KEY ACHIEVEMENTS:
• Microsoft Office • Successfully managed and developed a team of 20+ advisors
• CRM Systems • Improved onboarding experience by creating structured documentation and learning materials
• Cross-functional Collaboration • Participated in fraud prevention and operational risk management initiatives
• Project Coordination • Built internal knowledge base and performance playbooks
• Worked closely with cross-functional teams to improve operational efficiency
SOFT SKILLS
Customer Support Advisor 2024 – 2025
• Leadership
• Communication Obrio
• Emotional Intelligence Provided English-language customer support for users worldwide.
• Analytical Thinking • Resolve customer inquiries via live chat
• Problem Solving • Handle billing, account and technical issues
• Decision Making • Maintain high customer satisfaction
• Time Management • Work with internal systems and CRM tools
• Organization
• Escalate complex issues when necessary
• Attention to Detail
• Collaborate with multiple departments
• Adaptability
• Conflict Resolution KEY ACHIEVEMENTS:
• Stakeholder Management • Delivered support to international customers
• Customer-Centric Mindset • Worked in a fast-paced environment with high response standards
• Ownership & Accountability • Developed strong communication and problem-solving skills
• Multitasking
Recruiter 2024
LANGUAGES
Binotel
• Ukrainian – Native • Candidate sourcing
• English – Upper-Intermediate (B2) • Initial interviews
• Interview scheduling
TOOLS
• Candidate communication
• Google Workspace • Recruitment process support
• Microsoft Office
EDUCATION
• Slack
• Notion Master's Degree 2025 – 2027
Bohdan Khmelnytsky National University of Cherkasy
Bachelor's Degree 2021 – 2025
Bohdan Khmelnytsky National University of Cherkasy