Ege

EGE KALGAY
ÇONGAR
[open contact info](look above in the "contact info" section) · [open contact info](look above in the "contact info" section)
847265193/ · [open contact info](look above in the "contact info" section) / [open contact info](look above in the "contact info" section)

Expert airport and office operation employee, bringing near to 8 years of expertise in tourism and is a part-time
journalist that loves to talk about geek culture and do some localization and translation jobs. Effectively manages
assignments and team members. Dedicated to self-development and achieving the highest quality possible.
I’m a Turkish citizen with a residence permit Ukraine and currently living in Kyiv.

EXPERIENCE

June 2025 – Currently working

Customer Support Specialist, Anonymous company / Kyiv, Ukraine
● Maintained detailed customer interaction records and contributed to internal knowledge base
documentation to improve support efficiency.
● Escalated complex technical bugs and policy concerns to specialized internal teams, tracking issues
through to full resolution.
● Diagnosed and troubleshot account, billing, and service issues to ensure seamless client experience and
high retention rates.
● Handled incoming customer inquiries across email, live chat, and ticketing systems, delivering prompt,
accurate, and empathetic resolutions.

JOURNALISM AND TRANSLATION JOBS, Freelance
● Covers arts, film, and literature, writing reviews and interviews with artists.
● Translates games and pop culture articles from English to Turkish or from Turkish to English.
● Works with political think tanks to provide bilingual analysis for international conferences.
● Provides bilingual content for audiences looking to expand in Turkish/English-speaking markets.

APRIL 2024– NOVEMBER 2024

Airport operation coordinator, Akay Travel (Bucher Reisen, Necherman, FIT
Travel) / Antalya, Turkey
● Managed ground transportation logistics for incoming and outgoing international tourists.
● Resolved emergency travel disruptions, including lost documentation, healthcare issues, and
hotel/transfer adjustments.
● Communicated with airlines and hotels to schedule bookings and obtain confirmation for customers.
● Welcoming guests and informing them about their hotels and tours.
 APRIL 2023– OCTOBER 2023

Airport operation assistant chef, Summer Tour (Schauinsland, Sunweb, JoinUp)
/ Antalya, Turkey
● Managed ground transportation logistics for incoming and outgoing international tourists.
● Resolved emergency travel disruptions, including lost documentation, healthcare issues, and
hotel/transfer adjustments.
● Communicated with airlines and hotels to schedule bookings and obtain confirmation for customers.
● Mentored and trained new staff members, leading by example to provide optimum customer
satisfaction.
● Issued tickets, collected payments and provided invoices to finalize travel bookings for clients.

APRIL 2022– JUNE 2022

Airport operation coordinator, ANEX Tour / Antalya, Turkey
● Managed ground transportation logistics for incoming and outgoing international tourists.
● Resolved emergency travel disruptions, including lost documentation, healthcare issues, and
hotel/transfer adjustments.
● Briefed travellers regarding local currency and money changers to prepare before trip.

MARCH 2020 – OCTOBER 2022

Airport operation coordinator, Summer Tour (Schauinsland, Sunweb, JoinUp) /
Antalya, Turkey
● Managed ground transportation logistics for incoming and outgoing international tourists.
● Resolved emergency travel disruptions, including lost documentation, healthcare issues, and
hotel/transfer adjustments.
● Communicated with airlines and hotels to schedule bookings and obtain confirmation for customers.
● Mentored and trained new staff members, leading by example to provide optimum customer
satisfaction.
● Issued tickets, collected payments and provided invoices to finalize travel bookings for clients.
 APRIL 2019 – SEPTEMBER 2020

Transfer and Tour Guide, Summer Tour (Schauinsland, Sunweb, JoinUp) / Antalya,
Turkey
● Addressed enquiries to ease worries and provide extra assistance, promoting safe and enjoyable tours.
● Collaborated with team and property owners to develop new and exciting tours to attract ideal tourists
and diversify services.
● Accompanied tourists to wineries, restaurants and hotels to promote food tours, delivering
gastronomical experience.
● Explored landmarks and heritage sites to learn about history and examine architecture.
● Visited museums, ballet and operas to view artifacts and artwork and promote cultural arts.

APRIL 2016– OCTOBER 2016

Airport operation coordinator internship, MTS Globe / Antalya, Turkey
● Managed ground transportation logistics for incoming and outgoing international tourists.
● Resolved emergency travel disruptions, including lost documentation, healthcare issues, and
hotel/transfer adjustments.
● Briefed travellers regarding local currency and money changers to prepare before trip.

EDUCATION

CURRENTLY STUDYING
BACHELOR'S DEGREE (BSC), Süleyman Demirel University
Journalism

OCTOBER 2013 – JUNE 2017
HIGH SCHOOL, Falez Teknik ve Meslek Anadolu Lisesi (Falez Vocational
and Technical Anatolian High School)
Tourism High school, Department Agency

SKILLS
● Housekeeping ● Time management
● Knowledge of Microsoft ● Google Workspace
● Problem-solving ● Fast typing speed
● Team coordination ● Social media knowledge
● Multilingual ● Creativity
● Administrative support ● Idea generation
● Highly responsible and reliable ● Photo editing
● Vigilant and alert ● Photoshop knowledge
● Historical and mythological knowledge ● Translation/Localization
LANGUAGES
Turkish, Native language English, B2-C1 Level
German, A2 Level Japanese, A2 Level Ukrainian, A1 Level

REFERENCES
Will be shared if requested.