Олександр

Oleksandr Skrypka
[open contact info](look above in the "contact info" section) — preferred contact (Telegram, WhatsApp)
[open contact info](look above in the "contact info" section) — Slovenia
Telegram: @steallthh
[open contact info](look above in the "contact info" section)

Location: Ljubljana, Slovenia
Place of birth: Kharkiv, Ukraine

Work experience — 1 year 7 months

October 2025 — Fintech startup
Present
10 months Payment Manager → Team Lead, Payments Department
Joined the company as a payment manager and was promoted to team lead of the department after two months.

Payment Manager (October — November 2025)
processing and monitoring of incoming and outgoing requests in line with company policies;
screening requests for signs of fraud;
monitoring processing times and SLA compliance.

Team Lead (December 2025 — present)
Core responsibilities:
leading a team of 45 people: task allocation, quality control and performance management;
monitoring the department's incoming and outgoing traffic;
intraday analysis of request volumes, handling appeals and disputed cases;
anti-fraud control of requests and detection of suspicious patterns;
reporting and performance statistics for each manager, weekly department reporting;
building the department's work schedule;
training, onboarding and integration of new employees;
monitoring ongoing tests of new work formats and methods;
identifying bugs and process gaps that could negatively affect company revenue;
daily communication with adjacent departments.

Additional responsibilities:
full department analytics (cash flow, P&L, balance) on daily, weekly, monthly and quarterly cycles;
analysis of results from tests of new work formats and methods;
risk analysis of working methods and formats;
automating the working environment in Google Sheets: scripts (Google Apps Script), formats and reporting templates;
building static and dynamic HTML dashboards for management and managers on top of Google Sheets;
forecasting incoming request volumes around sports and esports events.

May 2025 — Oniro Hotel, Sithonia (Halkidiki), Greece
August 2025
4 months Waiter
Second season at the hotel. The role was fully in English, working in an international team and serving guests from many countries.
taking orders in Ukrainian, Russian and English;
preparing and setting tables ahead of guest arrivals;
maintaining order and service standards in the restaurant;
working under high load and constant multitasking.

May 2024 — Oniro Hotel, Sithonia (Halkidiki), Greece
September 2024
5 months Waiter
Seasonal work as part of a university internship placement. First season: serving guests in the hotel restaurant, working in English.
taking orders in Ukrainian, Russian and English;
preparing tables and the dining area for service;
maintaining order and service standards.

Education

Higher education Simon Kuznets Kharkiv National University of Economics
(in progress)
Business Statistics and Analytics, 4th-year student

Skills

Languages Ukrainian — Native
Russian — Native
English — B2, Upper-Intermediate

Hard skills Google Sheets Microsoft Excel Google Apps Script Data analytics Risk analysis Anti-fraud Analytical dashboards

HTML dashboards Reporting & statistics Forecasting Cash flow P&L Team management Staff training AI tools

Soft skills Communication Multitasking Handling large volumes of information Working under pressure Critical thinking

Risk and situation assessment Adaptability Flexibility Teamwork

Additional information

Following the cryptocurrency market since 2021; hands-on experience with P2P trading.