Yaryna

Hanushevska
Yaryna
Customer Support Representative

SUMMARY
I am a motivated and responsible person who enjoys communicating with people
and learning new things. I am open-minded, friendly, and always try to approach my
responsibilities with care and a positive attitude. I adapt well to new environments
and enjoy becoming better at what I do. I am looking for an opportunity to gain
professional experience, grow within a company, and become a reliable member of
a team.

CONTACT:
[open contact info](look above in the "contact info" section) EXPERIENCE:
[open contact info](look above in the "contact info" section) CUSTOMER SUPPORT & SALES ASSISTANT
Instagram-based Cosmetics Store | Lviv, Ukraine | 2025 – 2026
Lviv, Ukraine

SKILLS: Managed direct customer communications via
Instagram, email.
Customer Support & Communication –
Assisted customers in selecting cosmetics tailored to
Friendly, clear, and professional, whether by
their needs, skin type, and budget.
chat or email.
Processed orders, tracked shipments, and resolved
Problem-Solving – Finding solutions for order
issues like delays or product concerns with patience
issues, product questions, and customer
and professionalism.
concerns.Wireframe Creation
Handled customer complaints calmly, always aiming
Tech & Digital Savvy – Instagram Business, for a positive resolution.
Google Workspace, cloud tools, and quick at Stayed organized while juggling multiple
learning new software. conversations, prioritizing urgent requests without
Organization & Adaptability – Great at dropping the ball.
multitasking, prioritizing, and staying calm Used Instagram’s business tools, online platforms,
under pressure. and cloud services daily to keep operations smooth.
Empathy & Listening – I genuinely care about Built strong skills in problem-solving, time
helping customers and making their management, and creative customer service along the
experience better. way.

EDUCATION: LANGUAGE:

Lviv Polytechnic National English (B2)
University - Psychology Polish (B1)

2026 -