Ольга

OLGA BYRDINA
People Operations | HR Operations
Sofia, Bulgaria
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
SUMMARY
HR and operations professional with 9+ years of experience across business and public sector environments with experience supporting HR operations for 400+ employees. Experienced in HR operations, employee lifecycle, process improvement, internal communication and cross-functional coordination. Known for bringing structure to complex processes, improving efficiency and ensuring smooth operations in demanding environments. Seeking HR and People Operations roles focused on employee experience, process improvement and people-centered practices.
CORE SKILLS
• HR Operations & Administration
• Employee Lifecycle Management
• HR Process Improvement
• Employee Experience & Engagement
• Onboarding & Adaptation
• Internal Communication
• Stakeholder Management & Cross-Functional Coordination
PROFESSIONAL EXPERIENCE
Third Secretary
Embassy of Ukraine in Bulgaria, Sofia
Aug 2024 – Oct 2025
• Coordinated internal and external communications with colleagues and external stakeholders
• Organized cultural diplomacy events and initiatives, coordinating logistics and communication with partner organizations
• Managed website and social media content, adapting communications for local audiences
• Supported Ukrainian diaspora and educational initiatives and related community activities
Selected projects:
• Led communications and coordination for a UNITED24 awareness campaign, resulting in broad media coverage
• Coordinated cultural and educational initiatives with Bulgarian institutions and community organizations
Chief Consultant, HR Department
Office of the President of Ukraine, Kyiv
Oct 2016 – Aug 2024
HR professional supporting employee lifecycle and HR operations for 400+ employees, with a focus on process improvement, employee support, HR system and administrative efficiency.
Key achievements:
• I Initiated and designed a digital workflow solution for civil service competitions, defining process logic for competition documentation, reporting, results and evaluations in partnership with the IT team
• Reduced the timesheet processing cycle from 6–7 days to 1.5 days by redesigning and streamlining the process
• Supported the implementation of Kadry WEB, helping introduce the HR systems into daily operations and training employees to use it
• Improved onboarding and adaptation processes, introducing a more structured approach to communication and coordination
• Contributed to creating safer and more comfortable working conditions during wartime through the development of a shelter workspace initiative
HR Manager
Bravoavia (Bravofly-Rumbo Group), Kyiv
Mar 2012 – Feb 2015
Managed the full employee lifecycle in a growing team, with a strong focus on engagement, retention, performance and employee experience.
Key achievements:
• Built a highly engaged team environment, strengthening communication between employees and leadership
• Developed a retention and motivation program supporting employee development and performance-based salary reviews with leadership
• Co-created and implemented a performance evaluation process with leadership
• Negotiated improved working conditions and team benefits with leadership

Earlier roles:
HR Administrator – TA Venture
Office Manager – UkrTower, ECE Ukraine
Office Administrator – Pulse Agency
PROFESSIONAL DEVELOPMENT
Dec 2025 – Present
Focused on professional development through advanced HR training, intensive Excel training for data analysis and database management and Bulgarian language studies.
EDUCATION
M.A. in International Relations
Khmelnytskyi National University
LANGUAGES
Ukrainian – Native
English – B1–B2
Bulgarian – A1–A2
German – A1
SYSTEMS & TOOLS
• 1C, Kadry WEB, ASKOD
• Microsoft Office, Canva
• ChatGPT, Gemini