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Fabio
IT-спеціаліст
- Age:
- 26 years
- City:
- Kyiv
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Fabio Pellegrino
Home: 20132, Milano, Italy
Email address: [open contact info ](look above in the "contact info" section) Phone: [open contact info ](look above in the "contact info" section)
Date of birth: 27/07/2000 Nationality: Italian
ABOUT ME
Available to work across Europe
WORK EXPERIENCE
HS COMPANY (at Air Liquide Italia SpA)
City: Milan | Country: Italy
[ 01/10/2025 - 31/12/2025 ] Onsite IT Technician
• Management of user support requests via ticket (ServiceNow)
• Initial setup of PC devices for all users (newcomer, device replacement, damaged devices)
• Maintenance of computers, installing required custom software components and fixing hardware and
software issues on end user devices.
• Relations with suppliers for new devices and spare parts.
• Remote device configuration via tuner softwares (Marima tuner, Active Directory and other custom
softwares)
• Weekly report meetings to coordinate with international teams (France, Germany, Spain, etc.)
Everience (at PricewaterhouseCoopers (PwC))
City: Milan | Country: Italy
[ 15/07/2024 - 15/07/2025 ] IT Help Desk Agent
• Management of customer support requests via ticket.
• Real-time customer support with incoming/outgoing phone calls and chat messages.
• Google related services (Gmail, Drive, Groups)
• Assisted services migration from Google to Microsoft (Outlook, OneDrive, Sharepoint, Office 365)
• Software installation, maintenance and troubleshooting.
WeMay SRL (at Università degli studi di Milano)
City: Milan | Country: Italy
[ 18/07/2022 - 30/06/2024 ] IT Help Desk Agent
• Management of customer support requests via ticket.
• Real-time customer support with incoming and outgoing phone calls.
• Installation of requested software on user end device through Remote Desktop solutions (Windows,
MacOS, Linux).
• Basic Administration of Microsoft 365 accounts, licences, software and services.
• Information gathering and escalation of tickets to specialized L2 groups, when necessary.
• Configuration of email clients (Outlook, Thunderbird, Apple Mail)
City: Milan | Country: Italy
[ 13/11/2019 - 04/12/2019 ] IT Officer
EDUCATION & TRAINING
[ 10/09/2014 - 02/07/2019 ] Diploma - Computer Science
ITT Ettore Molinari (MI) https://www.istitutomolinari.edu.it/
Address: Via Crescenzago20132, Milano (Italy) | Level in EQF: 4
LANGUAGE SKILLS
Mother tongue(s): Italian
Other language(s): English (C1) | German (A1) | Ukrainian (A2)
CERTIFICATIONS
[ Cisco Systems, 08/06/2018 ] Cisco CCNA
[ Cisco Systems, 31/05/2017 ] Cisco IT Essentials
[ Unity Technologies, 09/02/2022 ] Unity Certified Associate: Game Developer
Link: https://www.credly.com/go/9jz5ZQp4
HONOURS AND AWARDS
[ 08/11/2020 ] Game Development: Best Graphics Awarding institution: Cineteca Milano
Experience as 3D artist and programmer within "Altrea Stories" in the making of the video game "One/Iro",
winner of the "Best Graphics" award at Cinegam e Jam 2020 organized by Cineteca Milano. Later published on
Steam for Windows and Linux with overall positive reviews.
SKILLS
Game Developer
Programming (C, C#, Java) | Blender (3D Modelling) | Godot Engine (Game Development) | Unity (Game
development) | Game Designer
Graphics
Basic Photo Editing (GIMP) | Photography Hobby | Color Correction and Color Grading | Camera Equipment
| Basics of Vector Graphics (Inkscape)
IT
Troubleshooting | Knowledge of Hardware and Software | Linux (basics and scripting) | Office Suite (Excel,
Word, etc.)
Miscellaneous
HTML | CSS | Server Administration | 3D Printing | CAD (FreeCAD)
HOBBIES AND INTERESTS
About me
• Interest in technology (renewable energy, mechanics, electronic hardware, new and old technologies)
• Love for travelling and cultures from all over the world (languages, food, traditions and people)
• Interest in Video Games (Game development, 3D graphics, challenges, emotions, interactive virtual
adventures)
• Some experience in 3D Printing, Modelling and designing of functional products using CAD software
• Interest in digital Photography, technical knowledge (Aperture, Focal lenght, ISO, etc.), editing and
manipulation, color grading, artistic works
DRIVING LICENCE
Cars: B
Motorbikes: AM
Home: 20132, Milano, Italy
Email address: [
Date of birth: 27/07/2000 Nationality: Italian
ABOUT ME
Available to work across Europe
WORK EXPERIENCE
HS COMPANY (at Air Liquide Italia SpA)
City: Milan | Country: Italy
[ 01/10/2025 - 31/12/2025 ] Onsite IT Technician
• Management of user support requests via ticket (ServiceNow)
• Initial setup of PC devices for all users (newcomer, device replacement, damaged devices)
• Maintenance of computers, installing required custom software components and fixing hardware and
software issues on end user devices.
• Relations with suppliers for new devices and spare parts.
• Remote device configuration via tuner softwares (Marima tuner, Active Directory and other custom
softwares)
• Weekly report meetings to coordinate with international teams (France, Germany, Spain, etc.)
Everience (at PricewaterhouseCoopers (PwC))
City: Milan | Country: Italy
[ 15/07/2024 - 15/07/2025 ] IT Help Desk Agent
• Management of customer support requests via ticket.
• Real-time customer support with incoming/outgoing phone calls and chat messages.
• Google related services (Gmail, Drive, Groups)
• Assisted services migration from Google to Microsoft (Outlook, OneDrive, Sharepoint, Office 365)
• Software installation, maintenance and troubleshooting.
WeMay SRL (at Università degli studi di Milano)
City: Milan | Country: Italy
[ 18/07/2022 - 30/06/2024 ] IT Help Desk Agent
• Management of customer support requests via ticket.
• Real-time customer support with incoming and outgoing phone calls.
• Installation of requested software on user end device through Remote Desktop solutions (Windows,
MacOS, Linux).
• Basic Administration of Microsoft 365 accounts, licences, software and services.
• Information gathering and escalation of tickets to specialized L2 groups, when necessary.
• Configuration of email clients (Outlook, Thunderbird, Apple Mail)
City: Milan | Country: Italy
[ 13/11/2019 - 04/12/2019 ] IT Officer
EDUCATION & TRAINING
[ 10/09/2014 - 02/07/2019 ] Diploma - Computer Science
ITT Ettore Molinari (MI) https://www.istitutomolinari.edu.it/
Address: Via Crescenzago20132, Milano (Italy) | Level in EQF: 4
LANGUAGE SKILLS
Mother tongue(s): Italian
Other language(s): English (C1) | German (A1) | Ukrainian (A2)
CERTIFICATIONS
[ Cisco Systems, 08/06/2018 ] Cisco CCNA
[ Cisco Systems, 31/05/2017 ] Cisco IT Essentials
[ Unity Technologies, 09/02/2022 ] Unity Certified Associate: Game Developer
Link: https://www.credly.com/go/9jz5ZQp4
HONOURS AND AWARDS
[ 08/11/2020 ] Game Development: Best Graphics Awarding institution: Cineteca Milano
Experience as 3D artist and programmer within "Altrea Stories" in the making of the video game "One/Iro",
winner of the "Best Graphics" award at Cinegam e Jam 2020 organized by Cineteca Milano. Later published on
Steam for Windows and Linux with overall positive reviews.
SKILLS
Game Developer
Programming (C, C#, Java) | Blender (3D Modelling) | Godot Engine (Game Development) | Unity (Game
development) | Game Designer
Graphics
Basic Photo Editing (GIMP) | Photography Hobby | Color Correction and Color Grading | Camera Equipment
| Basics of Vector Graphics (Inkscape)
IT
Troubleshooting | Knowledge of Hardware and Software | Linux (basics and scripting) | Office Suite (Excel,
Word, etc.)
Miscellaneous
HTML | CSS | Server Administration | 3D Printing | CAD (FreeCAD)
HOBBIES AND INTERESTS
About me
• Interest in technology (renewable energy, mechanics, electronic hardware, new and old technologies)
• Love for travelling and cultures from all over the world (languages, food, traditions and people)
• Interest in Video Games (Game development, 3D graphics, challenges, emotions, interactive virtual
adventures)
• Some experience in 3D Printing, Modelling and designing of functional products using CAD software
• Interest in digital Photography, technical knowledge (Aperture, Focal lenght, ISO, etc.), editing and
manipulation, color grading, artistic works
DRIVING LICENCE
Cars: B
Motorbikes: AM
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The candidate's resume is posted at https://www.work.ua/resumes/19895167/