Максим

MAXYM OSTAPETS
Systems & Network Administrator
[open contact info](look above in the "contact info" section) · [open contact info](look above in the "contact info" section) · Kyiv, Ukraine · github.com/dgessus

I have an extensive list of various positions in IT — from customer tech support to NOC engineer at an ISP — because technology
amuses me and I'm always willing to move forward. Looking for a demanding role that either deepens my existing skills or exposes
me to a new, uncharted domain in IT.
Currently building a personal micro-CRM on a full Python stack (SQLAlchemy + Flask + python-telegram-bot for Telegram integration).
Once the core is finished, next step is learning Docker Compose for deployment.

EXPERIENCE
NOC Engineer — COSMONOVA|NET May 2026 – Jul 2026
● Monitored the MAN network of an ISP in real time
● Responded to incidents and proactively prevented network outages for customers
● Configured network equipment — Access & Aggregation switches, Juniper Core routers
● Handled L1 incident escalations
System Administrator — SOTA Alliance Mar 2025 – Feb 2026
● Maintained IT operations across 50+ sales facilities
● Automated routine POS computer deployments using custom Batch/PowerShell scripts
● Developed and deployed a Telegram FAQ bot with a basic NLP module (regex-based), a built-in ticketing system, and a modular
structure designed for integration with existing systems, using python-telegram-bot and aiosqlite
System Administrator — Kraft Deckensysteme Jan 2025 – Mar 2025
● Installed and configured a Hikvision 4-door access control system with magnetic locks and dual card readers; built automation
scripts to enforce access policies and improve security workflows
● Maintained camera recording and operation across 3 facilities
● Maintained an Apache web server
● Provided employee technical support — printing, RDP troubleshooting, new Active Directory accounts, new workplace setup
L2 VoIP B2B Customer Support — Binotel LLC Jan 2024 – Dec 2024
● Managed technical escalations for enterprise clients using SIP protocols
● Handled L2 configuration and troubleshooting of softphones, IP phones, and VoIP gateways
● Resolved complex B2B VoIP transit issues to ensure optimal voice quality
● Provided expert technical guidance for seamless IP telephony deployments
● Supported foreign clients in English
Technician — Department of Telecommunications, National Aviation University May 2023 – Sep 2023
● Delivered technical support to faculty, resolving hardware and software issues
● Installed and configured peripherals — MFPs, projectors, interactive whiteboards
● Assisted with deployment, maintenance, and troubleshooting of the campus LAN

SKILLS
LANGUAGES Python (SQLAlchemy, Flask basics, python-telegram-bot), PowerShell, Batch, SQL
NETWORKING TCP/IP, DNS, DHCP, ARP, NAT, HTTP, VPN, SSH — Cisco IOS basics, Arista basics, D-Link DGS/DCS, MikroTik RouterOS basics
SYSTEMS Linux/Unix command line, Windows Server basics, MS GPO & AD basics
VOICE VoIP — SIP, Asterisk basics
VIRTUALIZATION VMware ESXi 7, Hyper-V, VirtualBox
SECURITY / PHYSICAL Hikvision access control & CCTV administration

LANGUAGES
English Advanced Ukrainian Proficient (native)