Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/19907770/

Work experience

Online Sales Consultant, Customer Support

from 06.2025 to 08.2026 (1 year 3 months)
E-commerce Company, Дистанційно (Роздрібна торгівля)

Communicate with customers daily by phone, identify their needs and provide professional assistance throughout the ordering process.
Handle customer inquiries, clarify order details and provide accurate information about products and available options.
Process and verify customer orders and maintain accurate information in the CRM system.
Use CRM and IP telephony systems daily to manage customer communication and sales activities.
Recommend relevant products and additional solutions based on customer needs.
Perform upselling and cross-selling while maintaining a customer-focused approach.
Handle customer objections and questions, providing appropriate solutions and guiding customers toward purchase decisions.
Resolve routine customer issues according to established procedures and escalate cases when necessary.
Follow sales scripts, internal procedures and established workflows.
Track customer and order information and follow up when additional clarification is required.
Manage a high volume of customer interactions while maintaining accuracy, service quality and sales performance.
Work independently in a remote environment and prioritize daily tasks according to business targets.

Knowledge and skills

• Неконфліктність
• Уважність
• Здатність до навчання
• Адаптивність
• Активний продаж
• Робота із запереченнями
• Ведення CRM
• Старанність
• Комунікабельність
• Працьовитість
• Ведення переговорів
• Дисциплінованість
• MS Excel