Єлизавета

YELYZAVETA IHNATCHENKO

GENERAL
Vyshneva St, 35, Tomakivka, Dnipro region, Ukraine, 53500
[open contact info](look above in the "contact info" section), [open contact info](look above in the "contact info" section)
Date of birth: October 17, 2007

PROFILE
A responsible and organized worker with developed communication skills and ability
work with clients, quickly process information and provide a high level of service.

EDUCATION
History and Archeology Sep 2024 - Present
The National University of Ostroh Academy, Ostroh
Studying at the Faculty of History at a leading university of Ukraine: analytical work with information, processing
of large volumes texts, development of critical thinking, structured presentation skills, experience working with
sources and communications in the academic environment.

SKILLS
Speed in education: completed the course "English Fervor in the process: first place in the academic
for media literacy" in a day ranking and increased scholarship

Free communication in English with native Basic understanding of the Polish language: studied
speakers: attended the Speaking Club under a certified program at the University of
Warsaw

Processing of large arrays of information: dozens of Creativity: 3 years in photography and dozens of
read scientific publications completed presentations

Analytical thinking: taking a journalistic course on Effective communication: volunteering as a
media literacy communicator

Perfect command of the Ukrainian language: a
score of 191 according to the result of the National
Multi-Subject Test + a Ukrainian course in a
professional direction

INTERNSHIP
Customer support manager Jul 2026 - Aug 2026
Gismart, remote
Programs: Zendesk, Retool, GP Console, Stripe, PayPal;
Teamwork: feedback from manager added;
Working with user requests: billing issues, refunds, troubleshooting etc;

In a short time, studied product functionality and policies and successfully processed more than 100 requests per

This resume is made with CVwizard.com.
day.

FEEDBACK
"You are very diligent and responsible, this is what attracted me during Week Zero. Even though you didn't have
experience before, I saw how interested you really are in work and trying to figure it all out"

Daria Nikulina, Knowledge Manager in Gismart Knowledge Team

LANGUAGES
Ukrainian English

Polish

OTHER ACTIVITIES
Volunteering Jan 2026 - Present
Charitable organization "Opora Poruch", Kyiv
Significant development of teamwork skills, performance of communication skills.

COURSES
English for media literacy May 2026
Development of skills in analysis and assessment of the reliability of sources.

Recruitment Basics May 2026
Formation of knowledge about the basics of recruiting and recruitment.

CERTIFICATES
About passing the Speaking Club Mar 2026
High-quality practice of communicating in English with native speakers.

HOBBIES
Photography Sport

Travels

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