Ольга

Olga Nemchenko
16 Woodside Avenue, Ainsdale, Southport, PR8 3UE
[open contact info](look above in the "contact info" section)
E-mail: [open contact info](look above in the "contact info" section)

Personal profile
I am an organized, meticulous and helpful worker with a friendly, approachable manner and experience of working in Customer Service and administration roles. I have Good ICT and keyboard skills, familiar with aspects of MS Office programmes, internet software and various in-house IT databases. I adapt well to changing job roles and responsibilities, can follow instructions and deliver high quality results when working independently or as part of a team. I’m seeking a related job role to learn new skills and continue with the career development.

I.T. Skills
• MS Office (Word, Exсel, Access, Power Point, Outlook, Visio)
• (MathCad, MathLab, Maple) (IPhotoPlus, PhotoShop)
• (Pascal, Delphi, С++) і WEB (HTML)
• Posters, Photo, video creation
• Sage Payroll

Employment
Employed Assistant Centre Manager Ukraine Welcome Centre South Sefton, 2022- till 30.11.2025
• Development and implementing learning and social programmes to meet the needs of Ukrainians and their hosts within the centre and across Sefton in other locations in partnership with external providers.
• Taking responsibility for organising and delivery of specified programmes, services or events in the Centre and in outreach across Sefton.
• Assisting in recruiting and supporting volunteers to operate services effectively and safely.
• Organising collection and delivery of donations to International Aid Trust.
• Acting as Duty Manager for the building during opening times with responsibility for Security, Safeguarding, Health & Safety and Fire Prevention.
• I passed Emergency First Aider and Fire Marshall, Safeguarding courses.
• Setup rooms and areas across the centre for classes, events and any other activities.
• Help to ensure the centre operates economically by helping to reduce energy consumption, heating where necessary, opening / closing windows to support ventilation.
• Administer Petty Cash float for necessary consumables and volunteer expenses.
• Supporting other voluntary sector support services for displaced Ukrainians across Sefton by sharing knowledge, skills on services, programmes and events.
• Conducting needs assessments with centre users to inform reviews and development of services.
• I’m working as part of the team with volunteers, employees and officers at Ukraine Welcome Centre and staff at Crosby Circuit.

Employed Jockey Club Catering (Casual) April 2025 - till now
• Served drinks, managed customer orders, handled payments, and maintained a clean and welcoming bar environment.
Employed Sefton Metropolitan Borough Council Short Breaks Support Worker May 2025 - till now
• Supporting children and young people with disabilities during short breaks and leisure activities
• Ensuring their safety, well-being, and enjoyment during sessions
• Assisting with personal care, communication, and mobility (if needed)
Self Employed Tourism Agency “NemOTour”, Director, 2018- 2024
• Understand a customer needs and provide an excellent customer service
• Help customers find a suitable holiday or plan independent travel
• Make bookings and payments using online computer systems
• Advise customers about passports, insurance, visas, vaccinations, tours and vehicle hire
• Inform customers of changes like cancelled flights
• Arrange refunds and handle complaints
• Meet sales targets
• Keep up to date with developments in the travel industry

Travel Agency "Let's go with us" Kyiv, 2015 – 2018
Position: Head of Office
Duties
• As above
JSB “Ukrgasbank”, the city of Kyiv. Kyiv, 2008 - 12.2014
Leading Economist of the Operational Risk Management Division of the Operational and Market Risk Analysis and Control Division of the Risk Management Department
Responsibilities:
• Monitoring, collation and assessment of operational risks
• Analysis of information of operational risks to the bank, developing relevant recommendations
• Preparing operational risk reports
• Making relevant methodological documents to the bank
• Analysis of the bank's internal documents in terms of operational risks
• Writing regulations, methods, procedures required in the work of the credit risk department and the operational risk department
• Participation in working groups for approval of internal documents of the bank
Nadra Bank, Kyiv, 07.2007 - 05.2008
Position: Leading Specialist Analyst
Responsibilities:
• Collation and assessment of banking processes
• Developing methods of optimizing the performance of Processes
• Writing algorithms of banking processes
Education
2006 – 2008
National Technical University of Ukraine ”Kyiv Polytechnic Institute”
Masters – With Honors: Economist mathematician
• Specialty: "Economics Cybernetics"
• Faculty: Management and Marketing
2005 – 2008
National Technical University of Ukraine “Kyiv Polytechnic Institute”
• Faculty: Law
• Specialty: "Jurisprudence"
Specialist diploma
2002 – 2006
National Technical University of Ukraine ”Kyiv Polytechnic Institute”
• Specialty: "Economics and Entrepreneurship"
• Faculty: Management and Marketing
• Bachelor's Degree with Honors: Management and Marketing
Languages
• Ukrainian - native
• Russian - fluent
• English - I speak, read and translate
• Turkish - I speak, read and translate
• German - read and translate with a dictionary