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- City of residence:
- Korosten
- Ready to work:
- Remote
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Kateryna Hodakivska
Senior Translator & Operations Specialist
[open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section) | Ukraine
SUMMARY
Multilingual Specialist with over 10 years of experience in cross-cultural communication, text analysis, and international operations.
Fluent in English, German, Ukrainian, and Russian. Proven track record of handling high-volume written correspondence, resolving
complex user inquiries, and working efficiently under pressure within strict German operational standards. Strong understanding of
digital platform ecosystems, moderation requirements, and user experience principles.
CORE COMPETENCIES
Languages English (C1 / Advanced), German (C1 / Advanced), Ukrainian (Native), Russian (Native)
Operations & Support Conflict Resolution, De-escalation, Ticket & Request Processing, Cross-Cultural Communication, Quality Assurance
Technical Skills Ticketing Systems, Google Workspace, MS Office, Discord / Community Management Tools, UX/UI Fundamentals
PROFESSIONAL EXPERIENCE
Life Lines Company | Senior Translator & Language Specialist
2015 – Present
• Managed high-volume multilingual correspondence across English, German, and Ukrainian with 100% accuracy and strict
confidentiality.
• Analyzed complex textual and contextual nuances to resolve sensitive user inquiries and facilitate clear communication.
• Adapted written communication strategies based on user psychology and emotional tone, maintaining a professional and
empathetic approach.
Amazon Fulfillment | Logistics & Operations Associate
Germany | 2024
• Processed high-volume customer orders and outbound shipments using warehouse management systems (WMS) with maximum
precision.
• Worked in a fast-paced international environment, strictly adhering to German workplace safety, quality control, and operational
standards.
• Utilized daily professional German and English communication to coordinate tasks within a multicultural team.
Private Language Tutor | English & German Educator
2012 – 2014
• Developed custom educational tracks and clear communication guidelines for language learners.
• Trained individuals in practical conversation, deconstructing complex grammar structures, and overcoming language barriers.
EDUCATION
Specialist’s Degree in Philology & Translation (English/German)
Zhytomyr Ivan Franko State University | 2016
Bachelor’s Degree in English Translation
Bila Tserkva National Agrarian University | 2014
Senior Translator & Operations Specialist
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SUMMARY
Multilingual Specialist with over 10 years of experience in cross-cultural communication, text analysis, and international operations.
Fluent in English, German, Ukrainian, and Russian. Proven track record of handling high-volume written correspondence, resolving
complex user inquiries, and working efficiently under pressure within strict German operational standards. Strong understanding of
digital platform ecosystems, moderation requirements, and user experience principles.
CORE COMPETENCIES
Languages English (C1 / Advanced), German (C1 / Advanced), Ukrainian (Native), Russian (Native)
Operations & Support Conflict Resolution, De-escalation, Ticket & Request Processing, Cross-Cultural Communication, Quality Assurance
Technical Skills Ticketing Systems, Google Workspace, MS Office, Discord / Community Management Tools, UX/UI Fundamentals
PROFESSIONAL EXPERIENCE
Life Lines Company | Senior Translator & Language Specialist
2015 – Present
• Managed high-volume multilingual correspondence across English, German, and Ukrainian with 100% accuracy and strict
confidentiality.
• Analyzed complex textual and contextual nuances to resolve sensitive user inquiries and facilitate clear communication.
• Adapted written communication strategies based on user psychology and emotional tone, maintaining a professional and
empathetic approach.
Amazon Fulfillment | Logistics & Operations Associate
Germany | 2024
• Processed high-volume customer orders and outbound shipments using warehouse management systems (WMS) with maximum
precision.
• Worked in a fast-paced international environment, strictly adhering to German workplace safety, quality control, and operational
standards.
• Utilized daily professional German and English communication to coordinate tasks within a multicultural team.
Private Language Tutor | English & German Educator
2012 – 2014
• Developed custom educational tracks and clear communication guidelines for language learners.
• Trained individuals in practical conversation, deconstructing complex grammar structures, and overcoming language barriers.
EDUCATION
Specialist’s Degree in Philology & Translation (English/German)
Zhytomyr Ivan Franko State University | 2016
Bachelor’s Degree in English Translation
Bila Tserkva National Agrarian University | 2014
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The candidate's resume is posted at https://www.work.ua/resumes/19933462/