Вікторія

Viktoriia Abysova
Technical Business Analyst (CRM / Creatio)
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Kyiv, Ukraine

Summary
Highly analytical Technical Business Analyst and Frontend Engineer with 8+ years of total IT experience, including 5 years specializing
in CRM architectures and automated business processes on the Creatio platform. Expertise in translating complex enterprise
operational flows into technical specifications, API contracts, and data models. Proven track record in bridge-building between business
requirements and frontend technical execution within FinTech and large-scale product environments.

Technical Skills

CRM & Low-Code: Studio Creatio, CRM, Process Designer, Section Wizard, Page Designer, Lookups management, BPMN 2.0.
Core & Frameworks: TypeScript, JavaScript (ES6+), Angular 16+, React.js, HTML5, CSS3, C# (.NET).
Architecture & APIs: RESTful API Integration, WebSockets, Multi-level Permission Frameworks, Data Transformation Mappers
(DTO-to-UI).
Tools & Practices: Git, GitLab, Jira, Confluence, Figma, Agile/Scrum, Code Review, AI-driven development (GitHub Copilot,
Claude).

Professional Experience

Frontend Engineer / Technical Analyst | EPAM Systems June 2023 – Present
Domain: FinTech / Banking & High-Frequency Trading Platforms
• Requirements Architecture: Transformed complex banking requirements (fractional rates, live reverse-auctions) into structured
frontend architecture modules, reducing engineering rework rates by 25%.
• Data & API Design: Designed data-mapping blueprints and API contracts, decoupling complex backend DTO structures from UI
layout models using Data Transformation Mappers.
• Access Management: Modeled and engineered strict multi-level user permission frameworks and enterprise access controls via
specialized system interceptors.

Creatio Low-Code Developer | Be Tech May 2022 – June 2023
Domain: Enterprise CRM & Workflow Automation
• Process Automation: Modeled, customized, and automated 15+ complex end-to-end enterprise workflows using Studio Creatio
Process Designer according to BPMN 2.0 standards.
• Platform Customization: Extended the core CRM layout using Section Wizards and Page Designers; integrated lookups, dictionaries,
and access criteria to streamline business operations.
• Script Development: Developed custom client-side validation logic and dynamic field rendering routines using JavaScript (ES6+) to
fulfill complex validation requests.

Business Analyst (Creatio) | Terrasoft September 2017 – May 2022
Domain: Enterprise CRM Architecture & Product Implementations
• Solution Prototyping: Configured and customized specialized Creatio CRM demo-sites according to targeted enterprise
requirements, significantly driving high-value B2B pre-sale closings.
• Core Automation: Extended default system capabilities by building customized workflow patterns via built-in low-code mechanisms,
JavaScript, and C# server modules.
• Technical Pre-sale Support: Presented customized system architectures and workflows to clients' CTOs and technical stakeholders,
validating the technical feasibility of proposed implementations.
• Requirements Engineering: Gathered, processed, and translated unstructured enterprise business needs into technical
specifications, mapping clear user roles and target workflows.

Education

Master's Degree | National Academy of Statistics, Accounting, and Auditing Kyiv, Ukraine