Нікіта

Nikita Malyshev
Аccount Manager
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Suceava, RO, Romania
Summary

Dynamic banking professional with practical experience in digital financial services and direct client relations. Highly proficient in business communication, with a proven track record of mastering objection-handling techniques and tailoring banking products to diverse client needs. Backed by an advanced academic understanding of financial enterprise operations. Passionate about delivering exceptional customer service and driving sales in a fast-paced financial environment.
Experience

Аccount Manager
PrivatBank

Oct 2023 - Feb 2024
During my work at the bank, I combined direct customer service with an in-depth study of the digital infrastructure. My primary responsibilities included consulting clients and assisting them in using banking products. I dedicated the time between client interactions to a detailed analysis of online services, as well as the mechanisms and algorithms behind various types of bank transfers. Furthermore, I actively studied the regulatory framework and the broad capabilities of providing remote banking services. This experience allowed me to gain a deep understanding of digital banking principles and how modern financial institutions ensure the accessibility and convenience of their platforms for users online.
Retail Banking Manager / Personal Banking Manager
PrivatBank

Jan 2025 - Jun 2025
For five months, I completed an additional internship and practical training at JSC CB PrivatBank, where I was able to deeply immerse myself in the internal processes of a major financial institution. During this time, I gained intensive practical experience in customer interaction and acquired in-depth knowledge related to operations within a financial establishment. I not only studied the specifics of banking products but also practically mastered effective techniques for handling objections and rejections. This provided me with strong business communication and sales skills, allowing me to learn how to tailor my approach to a wide variety of client requests.Furthermore, upon completion of my work and internship, I was tasked with preparing a report in which I conducted a comprehensive analysis of the bank's operations based on its actual financial statements. I thoroughly examined the management vertical and cross-departmental collaboration, and studied the mechanisms for managing assets, liabilities, profitability, and specific banking risks. Within the report, I also researched the institution's competitive environment and marketing strategy, evaluating the methods used to promote new products in the market.
Education

Masterʼs Degree in Finance, Banking, Insurance, and the Stock Market
Yuriy Fedkovych Chernivtsi National University
2020 - 2025 Chernivtsi, Ukraine

Skills

Adaptability

Analysis of the news agenda and trends

Search for investment opportunities

Market Analysis

Business Communication

Languages

English
Fluent
Russian
Native
Ukrainian
Native