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Work experience

Customer support representative

from 06.2026 to now (3 months)
Simply Contact, Дистанційно (Телекомунікації, зв'язок)

Handled complex customer and driver partner inquiries in a high-volume service environment, ensuring high SLA compliance.
Resolved dispute cases, enforced service guidelines, and escalated complex technical issues to higher-tier support teams.
Assisted peers in navigating internal system protocols, troubleshooting app issues, and streamlining queue management.

Junior Media Buyer

from 01.2025 to 08.2026 (1 year 8 months)
Traffic Devils, Київ (Маркетинг, реклама, PR)

Developed, conceptualized, and produced promotional ad creatives and marketing materials tailored for international user acquisition funnels.
Launched, monitored, and optimized high-volume digital advertising campaigns across targeted global markets. Worked with 30k$+ month budgets.
Tracked key performance metrics (ROI, CTR, CR, unit economics) and performed daily analytical reporting.
Coordinated with internal creative, technical, and analytical teams to ensure smooth campaign execution and creative testing.

Ai creator

from 07.2024 to 10.2024 (4 months)
Upstars, Дистанційно (IT)

Conceptualized and created video/visual ad creatives for international digital marketing campaigns.
Managed push-notification triggers and engagement funnels to optimize user retention and conversions.
Conducted A/B testing of ad materials and performed continuous performance analytics.

Media buyer

from 04.2023 to 05.2024 (1 year 2 months)
Trident Media, Київ (Маркетинг, реклама, PR)

Media Operations / Account & Farmer Specialist | Trident Agency 2023
Promoted from Account/Technical Farmer to Middle Media Buyer based on high performance and consistency.
Managed technical infrastructure setup, account preparation, and media campaign launches.
Tracked daily analytics, optimized ad spend, and reported performance data to management.

System administrator

from 11.2021 to 04.2023 (1 year 6 months)
NDA, Київ (Маркетинг, реклама, PR)

System Administrator / IT Operations Specialist | Confidential Tech Company (NDA) 2021 – 2022
Managed and maintained internal IT infrastructure, user permissions, and hardware/software troubleshooting.
Automated daily operational tasks, reduced system downtime, and ensured data security standards across teams.
Provided technical support, onboarding guidance, and documentation for team members.

Affiliate manager

from 02.2021 to 10.2021 (9 months)
CpaTify, Київ (Маркетинг, реклама, PR)

Affiliate & CRM Specialist (Push Notifications)
Set up, configured, and managed automated push notification campaigns and sales funnels for international B2B client bases.
Analyzed technical delivery rates, engagement metrics, and converted traffic data to optimize performance.
Coordinated cross-departmental alignment between technical setups and account managers.

Operation manager

from 10.2019 to 02.2021 (1 year 5 months)
Traffbraza, Київ (Маркетинг, реклама, PR)

Operations Associate / Co-Founder’s Right Hand | TraffBraza Agency 2019 – 2021
Structural Setup: Co-built operational processes from scratch, structuring workflows across HR, Finance, and Operations.
Onboarding & Team Support: Facilitated hiring and onboarding, delegating operational tasks and tracking internal KPIs.
Operational Finance: Managed internal financial reporting, verified balance sheets, and controlled operational expenses.

Адміністратор закладу доставки

from 03.2019 to 10.2019 (8 months)
БагатоЛосося, Київ (Готельно-ресторанний бізнес)

Dark Kitchen Administrator / Logistics Lead | Bahato Lososia (Fozzy Group) 2019
Promoted from Delivery Specialist to Kitchen Administrator for operational excellence and leadership.
Supervised daily kitchen operations, order dispatching, supply chain logistics, and team scheduling.

Education

Kyiv National University of Construction and Architecture (KNUBA)

ФАІТ, 131, Прикладна Механіка, Київ
Higher, from 2018 to 2023 (5 years)

Bachelor’s Degree in Applied Mechanics / Engineering (131) | Graduated 2023

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Відповідальність
• Операційний менеджмент
• Ведення CRM
• Аналіз даних
• Оптимізація бізнес-процесів
• Оптимізація витрат
• Управління проєктами
• Контроль ROI
• KPI Management
• Trello
• Asana
• Jira
• Google Sheets
• MS Excel
• Системне адміністрування
• Media-operations
• Медіапланування
• Creation of advertising creatives
• Creative writing
• Unit Economics
• Налаштування Push-сповіщень
• Budget planning
• Budget management
• Advertising settings
• Troubleshooting
• Адаптивність
• Неконфліктність
• Доброзичливість
• Управлінські навички
• Уміння аналізувати
• Teamwork
• Уважність
• Критичне мислення
• Менторство
• Користувач ПК

Language proficiencies

• English — above average
• Ukrainian — fluent

Additional information

Participant and award-winner in All-Ukrainian Ecological Research Competitions (analytical research and environmental safety).
ATHLETIC ACHIEVEMENTS & INTERESTS
Competitive Sports: Rank I Athlete (Перший дорослий розряд) in Flatwater Kayaking. Strong endurance, stress resilience, and team discipline.
Analytical Hobbies: Complex 3D modeling and assembling (LEGO building), focusing on spatial logic and attention to detail.