Roman

ROMAN TERLYCH
Lviv, Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

PROFESSIONAL PROFILE
Adaptable, internationally experienced professional with 8+ years across aviation, hospitality, logistics, customer service
and operational leadership. International exposure through Wizz Air and Princess Cruises, with Upper-Intermediate
English (B2) and additional Spanish and Polish. Four years in the Armed Forces of Ukraine, progressing to Sergeant and
Head of an MLRS Storage Group, developing proven leadership, coordination, accountability, planning and
decision-making skills under pressure. Currently studying Management at Lviv Polytechnic iversity. Seeking
Customer Support, Sales, Account Management, Aviation, Travel, Logistics and Operations r national or remote
environments.

CORE COMPETENCIES
• Customer Service & Client Communication • Sales & Relationship Building
• Team Leadership & Coordination • Operations & Logistics
• Problem Solving & Decision-Making • Working Under Pressure
• International & Multicultural Communication • Aviation & Hospitality
• Process Discipline & Accountability • Microsoft Excel & Word

PROFESSIONAL EXPERIENCE
Armed Forces of Ukraine — Sergeant / Head of MLRS Storage Group
March 2022 – July 2026 | Ukraine
• Progressed from infantry service to a supervisory and operational leadership position.
• Coordinated personnel, assigned responsibilities and organized daily team activities.
• Managed equipment accountability, storage processes and operational readiness.
• Worked under high-pressure conditions requiring discipline, accuracy and sound decision-making.
• Coordinated with personnel and other units while following strict procedures and safety requirements.
• Built strong leadership, planning, problem-solving and team-management capabilities.
Wizz Air — Cabin Crew
2021 – Present | Ukraine
• Selected and trained for a Cabin Crew position before the full-scale war in Ukraine.
• Prepared to deliver professional passenger service while maintaining aviation safety and procedural standards.
• Developed strong communication, customer-service and conflict-management skills.
• Experienced in multicultural teamwork and adapting quickly to changing operational requirements.
• Currently unable to perform regular duties from Ukraine due to wartime operational restrictions.
Princess Cruises — Buffet Steward
2019 – 2021 | International
• Delivered professional guest service in a busy international cruise environment.
• Communicated with passengers from diverse countries and cultural backgrounds.
• Maintained high standards of service, hygiene and workplace organization.
• Worked efficiently as part of a large multicultural team under time pressure.
• Strengthened customer-service, teamwork, adaptability and communication skills.
Nova Poshta — Scanning / Warehouse Operations
2018 – 2019 | Ukraine
• Processed and scanned parcels using internal warehouse systems.
• Supported sorting and organization of shipments in a high-volume logistics environment.
• Maintained accuracy, productivity and compliance with established procedures.
BROS — Warehouse Picker
2017 | Poland
• Picked and prepared customer orders in a warehouse environment.
• Worked according to logistics, quality and safety procedures.
• Gained international work experience and adapted to a foreign workplace.

EDUCATION
Lviv Polytechnic National University — Management
2025 – Present | Part-time | 2nd year completed
• Bachelor-level studies focused on management, business and organizational principles.
Technical College of Lviv Polytechnic National University
2010 – 2014
• Completed technical college education.

Roman Terlych — CV Page 1

LANGUAGES
Ukrainian: Native | English: Upper-Intermediate (B2) | Spanish: Intermediate | Polish: Basic / Conversational

ADDITIONAL INFORMATION
Driving licence: Category B | Computer: Confident PC user, Microsoft Excel, Microsoft Word and standard office tools |
Availability: Remote, hybrid or international roles

Roman Terlych — CV Page 2