Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/19960777/

Work experience

Product Operations manager

from 12.2024 to now (1 year 10 months)
Солді І Ко, Київ (Оптова торгівля, дистрибуція, імпорт, експорт)

- Managed day-to-day operational efficiency for a major distribution hub, aligning 50+ warehouse staff workflows
with new WMS software capabilities.

- Identified operational bottlenecks and established Standard Operating Procedures (SOPs) across 9
departments, improving overall order processing speed by 19%.

- Enforced data accuracy protocols across daily operations, increasing critical system data completeness to over
98% within 6 months.

- Led change management during the rollout of Data Collection Terminals (scanners), securing full team adoption
without operational downtime.

- Reduced manual scanning and processing errors by over 30% through process redesign and automated system
allocation rules.

- Designed SQL reporting dashboards to track daily department load, storage capacity, and fulfillment SLAs for
senior management.

Technical support specialist

from 07.2023 to 12.2024 (1 year 6 months)
Бінотел, ТОВ, Київ (Телекомунікації, зв'язок)

- Managed high-volume technical support operations, resolving 400-500 complex L2 technical cases monthly
while maintaining SLA standards.

- Optimized B2B onboarding workflows by redesigning integration steps, reducing average client setup time by
50%.

- Automated internal reporting and data migration tasks using Google Apps Script and Google Sheets, eliminating
routine manual work.

- Trained and mentored 5 junior support specialists, developing internal SOPs and knowledge-base guides in
Confluence.

Education

Kyiv National Economic University (KNEU)

Systems Analysis, Київ
Higher, from 2022 to 2026 (4 years)

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• KPI Management
• SOP Development
• Operational management
• REST API
• MS Excel
• Trello
• Jira
• Управління командою
• Адаптивність

Language proficiencies

English — average