Яна

Yana Khmil
Case Filing Specialist | Legal Operations | US Legal
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)

@Pavucha_lilia LinkedIn

Summary
Detail-oriented Case and Operations Specialist with 7 months of hands-on experience managing U.S. divorce cases,
document review, court iling, case tracking, and user communication. Experienced in reviewing and providing
feedback on 75+ legal documents daily, handling 20+ chat interactions per day, preparing documents for court
submission, tracking case progress, and communicating next steps to users. Skilled in working with Admin Panels,
Intercom, Solidgate, CRM systems, Excel, Slack, and Canva.
Demonstrated ability to work in high-volume environments while maintaining accuracy, following state-speci ic
requirements, and managing multiple cases simultaneously. Experienced in mentoring and onboarding new team
members, including 27+ hours of independent mentoring. Previous experience includes English-language fashion
consulting for international clients and sales/customer service in banking and retail.

Professional Skills
Case & Document Management Legal Document Review & U.S. Case Tracking & Data
Court Filing Management
Customer Communication & CRM & Ticketing Systems Quality Control & Attention to
Support Detail
English Communication Mentoring & Onboarding Time Management &
Multitasking
Problem Solving High-Volume Data & Document Microsoft Excel & Spreadsheets
Processing

Work experience
Solvy Review and provide feedback on 75+ divorce documents daily
Case Filing Specialist Handle 20+ user chats daily via Intercom
Prepare and ile documents with U.S. courts, including formatting and PDF
01/2026 - 08/2026
preparation
Track court cases and communicate next steps to users
Update and maintain case information in internal spreadsheets
Work with Admin Panel, Intercom, Solidgate, and internal systems
Mentored and onboarded new employees for 27+ hours independently
Genesis Delivered English-language fashion consultations to international clients
Fashion Consultant Created personalized out its based on body type, color analysis, lifestyle, budget,
and location
11/2025 - 12/2025
Managed client requests using CRM, Canva, and Slack
Raiffeisen Bank Conducted outbound communication with 160+ small business clients daily
Sales Specialist Consulted entrepreneurs on account opening and basic credit products
Assisted in opening 30+ business accounts per month
07/2025 - 09/2025
Worked with CRM systems, Excel, and internal compliance procedures
Participated in sales of accounts for foreign entrepreneurs operating in Ukraine

Work experience
EVA Assisted customers and provided product consultations
Sales Associate / Cashier Operated POS system and processed payments
Checked product expiration dates and maintained product displays
02/2025 - 04/2025

Education
Kremenets Regional Bachelor's Degree - Social Work. Practical Psychology
Pedagogical and Humanitarian
Academy named after Taras
Shevchenko
2023 - present

Professional Highlights / Strengths
2026 Strong attention to detail and accuracy
Experienced in high-volume case and document processing
Con ident English communication with international clients
Fast learner with strong adaptability
Experienced in mentoring and onboarding new employees
Strong organizational and time-management skills
Able to work independently and meet strict KPIs
Customer-focused and solution-oriented

About
Work preferences 100% Remote
English-speaking international environment
Written communication preferred (chat, email, tickets)
Minimal or no phone calls
Flexible schedule
Full-time position
Opportunities for professional growth