Alyona

ALYONA [open contact info](look above in the "contact info" section)

ROMAYKINA (48) 736 339 525
LinkedIn
Delivery Manager

SUMMARY
Strong background in product launches and transfers, process transformation, reporting, and
continuous improvement in a fast-paced international environment. Skilled at bringing multiple
teams together, keeping projects on track, and translating business needs into clear actions and
deliverables. Experienced in managing timelines, dependencies, requirements, risks, stakeholder
communication, and operational handovers.

WORK EXPERIENCE
Quality Delivery Manager, Everhelp May 2026 - Present
Coordinate projects from initial planning through implementation, ensuring alignment on
scope, priorities, timelines, and expected outcomes.
Prepare management reports, dashboards, and performance insights to support leadership
decision-making.
Manage project risks, dependencies, and changes, escalating issues and driving resolution
when required.

Quality Control Team Lead, Everhelp Dec 2024 - May 2026
Managed a Quality Control team and monitored performance against defined KPIs and
quality metrics.
Coordinated daily priorities, workload, deadlines, and deliverables to ensure timely
execution.
Conducted performance analysis and used data to identify areas for improvement.
Quality Control Specialist, Everhelp May 2024 - Dec 2024
Monitored service quality against established standards and requirements.
Supported the implementation and maintenance of processes.
Managed and maintained the product Knowledge Base.

EDUCATION
Bachelor in Business Management & Computer Graphics 2013 - 2017
Wyższa Szkoła Zarządzania i Bankowości

Data Analysis 2024 | 6-month program
GoIT

ADDITIONAL INFORMATION
Technical Skills: Project Management, Structural Analysis, Cross-functional Collaboration,
Resource Planning, Data Analysis, SQL, Tableau, Looker, Jira
Soft Skills: Leadership, Communication, Organization & Prioritization
Languages: English, Polish, Ukrainian
Certifications: CLIMB Leadership Program