Любомир

LUBOMIR TSINTSIRUK
C U S T OME R S U P P OR T MA NA GE R

PROFESSIONAL SUMMARY

Detail-oriented and adaptable Client Support Manager with strong communication, organizational, and
problem-solving skills. Experienced in managing client inquiries, resolving issues efficiently, and maintaining
high standards of customer service. Able to prioritize tasks, handle multiple requests in fast-paced
environments, and build positive relationships with clients. Proactive, reliable, and focused on delivering
effective solutions while ensuring a smooth and positive customer experience.

CONTACT WORK EXPERIENCE
Phone: [open contact info](look above in the "contact info" section) Customer Support Manager 2022-2025
Email: [open contact info](look above in the "contact info" section)
Delivered professional and personalized
support to B2C clients via email and chat,
ensuring timely responses and effective
TOOLS issue resolution
Built positive client relationships through
MS Office suite
clear, empathetic, and solution-focused
Google Docs/ Sheets
communication
Atlassian suite
Took ownership of client issues from initial
Gmail
inquiry through to resolution, ensuring
Slack/ Discord/ Zoom
proper follow-up and timely
communication
Investigated complex cases and
LANGUAGES collaborated with relevant internal teams
to identify and implement effective
Ukrainian - Native
solutions
English - B2
Prioritized multiple requests based on
Polish - C1
urgency and impact while maintaining high
service quality and response standards
SKILLS Accurately documented client interactions,
case details, and resolutions in CRM
Customer communication systems
Problem solving Identified recurring issues and
Multitasking communicated client feedback to internal
Written communication teams to help improve support processes
Data management and customer experience
Attention to details
CRM management
Time management
Conflict resolution ACADEMIC HISTORY
Team collaboration Software Engineer - WUNU, Ternopil 2022-
2026