Illia

ILLIA SHISHOV
SALES & OPERATIONS | TEAM LEADERSHIP
KYIV, UKRAINE • [open contact info](look above in the "contact info" section) • [open contact info](look above in the "contact info" section)
PROFILE
Sales and operations professional with experience progressing from Sales Manager to Head of Sales. Led a 6-person team, coordinated sales operations, handled customer escalations, supported recruitment, and introduced structured workflows for employee performance and task management.
KEY IMPACT
6
team members
~UAH 2M
monthly net profit (team generated)
UAH 6–7M
six-month result (under my management)

CORE SKILLS
Sales Operations • Team Leadership • KPI Tracking • Customer Relationship Management • Process Optimization • Recruitment • Customer Escalations • CRM • Trello • Notion • Negotiation
PROFESSIONAL EXPERIENCE
HEAD OF SALES DEPARTMENT Lucky Sky MC, Kyiv (Military Technologies)
2024 – 2025
• Led a 6-person sales team and coordinated day-to-day sales operations, employee performance and task management.
• Managed a sales operation generating approximately UAH 2M in monthly net profit, with approximately UAH 6–7M generated over a six-month period.
• Focused on operational management and customer issue resolution, handling complex cases and supporting long-term relationships with recurring customers.
• Introduced structured workflows for employee tracking and task management using Trello and Notion.
• Automated internal tracking of employee performance and key indicators, improving visibility into workload and results.
• Participated in recruitment through professional networks and external hiring channels.
• Worked with the company’s proprietary CRM system and supported sales of high-margin products.
• Anticipated repeat orders from established customers and coordinated product preparation around recurring purchasing patterns.
SALES MANAGER T.H.E. C.A.P.I.T.A.L., Kyiv (Real Estate Agency)
Sep 2023 – Feb 2024
• Managed client communication and sales activities within a real-estate environment.
• Worked with customer needs, negotiations and the progression of prospects through the sales process.
• Built client relationships and supported transactions from initial inquiry through follow-up.
SALES MANAGER Laura Home, Kyiv (Bedding Market House)
2022
• Handled customer inquiries and incoming purchase requests for a bedding brand.
• Managed customer communication and coordinated product delivery through postal and home-delivery channels.
• Supported day-to-day sales and customer service operations.
Middle inquiry sum: 3.000 to 7.000 per unit.
EDUCATION
MASTER’S DEGREE IN FINANCE AND CREDIT Taras Shevchenko National University of Kyiv
Sep 2026 – Present
BACHELOR’S DEGREE IN FINANCE AND CREDIT Taras Shevchenko National University of Kyiv
Sep 2022 – Jun 2026
SECONDARY EDUCATION Warminster School, UK
2018 – 2021
• Graduated with Honors; average grade: 89/100.
LANGUAGES & ADDITIONAL
LANGUAGES
English — Fluent
Ukrainian — Native

ADDITIONAL
Driving License — Category B