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Customer support representative
- Considering positions:
- Customer support representative, супервайзер, Team leader
- Age:
- 24 years
- City of residence:
- Odesa
- Ready to work:
- Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/19993027/
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Vira Havrilova Professional Experience
Customer Support NDA (Legal Crypto Exchange)
Customer Support Specialist - Voice and Written
Specialist Support
07/2024 – 09/2026 | Odesa, Ukraine
[open contact info ](look above in the "contact info" section)
Provided written and voice customer support,
•
[open contact info ](look above in the "contact info" section) resolving user inquiries related to accounts,
transactions, and platform functionality.
Odesa, Ukraine
Handled written support via tickets and live chat,
•
@snchnzir then progressed to a combined role covering
tickets, phone calls, and user verification.
Conducted user identity verification (KYC),
•
Skills including document review and compliance
checks, in line with exchange policies and
Strong written and verbal
regulatory requirements.
communication
Maintained high accuracy and confidentiality
•
Stress resistance and composure in when handling sensitive personal and financial
high-pressure situations information.
Collaborated with compliance and security teams
Ticket, live chat, and phone-based
•
to resolve escalated or suspicious cases.
customer support Consistently met response-time and quality
•
User identity verification / KYC targets in a high-volume, fast-paced support
procedures environment.
Handling legal and abuse-related Zone3000
requests Customer Support Specialist - Legal & Abuse
Department
Attention to detail and accuracy in
09/2022 – 03/2024 | Kryvyi Rih, Ukraine
documentation
Managed abuse complaints, including spam,
•
Conflict resolution phishing, malware hosting, and
Time management in high-volume copyright/trademark infringement reports.
Processed legal requests, including subpoenas,
environments
•
law enforcement inquiries, and WHOIS/UDRP-
Confidentiality and data sensitivity related matters.
awareness Provided clear, professional written responses to
•
clients and third parties on sensitive legal
Adaptability and quick learning of
matters.
new systems and policies
Handled a high volume of tickets while
•
maintaining accuracy and adherence to internal
Languages policies and deadlines.
Ukrainian
C2 Education
Bachelor, English Translation
English
Taras Shevchenko National University of Kyiv
B2
2018 – 2022 | Kyiv, Ukraine
Russian
C2
Customer Support NDA (Legal Crypto Exchange)
Customer Support Specialist - Voice and Written
Specialist Support
07/2024 – 09/2026 | Odesa, Ukraine
[
Provided written and voice customer support,
•
[
transactions, and platform functionality.
Odesa, Ukraine
Handled written support via tickets and live chat,
•
@snchnzir then progressed to a combined role covering
tickets, phone calls, and user verification.
Conducted user identity verification (KYC),
•
Skills including document review and compliance
checks, in line with exchange policies and
Strong written and verbal
regulatory requirements.
communication
Maintained high accuracy and confidentiality
•
Stress resistance and composure in when handling sensitive personal and financial
high-pressure situations information.
Collaborated with compliance and security teams
Ticket, live chat, and phone-based
•
to resolve escalated or suspicious cases.
customer support Consistently met response-time and quality
•
User identity verification / KYC targets in a high-volume, fast-paced support
procedures environment.
Handling legal and abuse-related Zone3000
requests Customer Support Specialist - Legal & Abuse
Department
Attention to detail and accuracy in
09/2022 – 03/2024 | Kryvyi Rih, Ukraine
documentation
Managed abuse complaints, including spam,
•
Conflict resolution phishing, malware hosting, and
Time management in high-volume copyright/trademark infringement reports.
Processed legal requests, including subpoenas,
environments
•
law enforcement inquiries, and WHOIS/UDRP-
Confidentiality and data sensitivity related matters.
awareness Provided clear, professional written responses to
•
clients and third parties on sensitive legal
Adaptability and quick learning of
matters.
new systems and policies
Handled a high volume of tickets while
•
maintaining accuracy and adherence to internal
Languages policies and deadlines.
Ukrainian
C2 Education
Bachelor, English Translation
English
Taras Shevchenko National University of Kyiv
B2
2018 – 2022 | Kyiv, Ukraine
Russian
C2
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The candidate's resume is posted at https://www.work.ua/resumes/19993027/